Project/Distribution Coordinator, Administrative and Support
Resume:
SHAWNTELLE MONTGOMERY
*** **** ****** ********, ** 08873
*********************@*****.***
PROFESSIONAL SUMMARY
Accomplished and dynamic Management professional with over 12 years of experience leveraging outstanding communication and organizational abilities to successfully deliver projects and ensure seamless operations. Expertise identifying areas of need and developing strategic initiatives that streamline processes and reduce costs. Excel in managing projects with strong detail, problem solving and follow-through capabilities. Demonstrated ability to train, manage, and motivate unified teams that perform to the highest standards. Highly adaptable and resilient, thriving in fast-paced, ever-changing environments.
CORE COMPETENCIES
Customer Service
Project Management
HR Responsibilities
Training & Development
Team Management
Quality Assurance
Process Improvement
Performance Improvement
Documentation & Reporting
Process & Procedures Development
Vendor Management
Inventory Management
Fraud Prevention
EMPLOYMENT HISTORY
BRISTOL-MYERS SQUIBB • Plainsboro, NJ • 2014-Present
Print Operations Manager 2015-Present Distribution Coordinator 2014-2015
Develop and track multi-channel print tactics from kick-off to delivery while ensuring adherence to BMS standards and Marketing Operations roadmap
Oversee Print Mechanical, assist with project management and coordinate update meetings
Lead collaboration between internal specialists and external partners to facilitate delivery of multi-channel tactics; Provide customer support to various internal departments as needed
Produce reports to aid in the decision-making process and manage inventory for assigned brands
Devise and implement strategies for process improvement within Marketing Operations
Identify opportunities for innovation and oversee distribution activities for assigned brands
Advise clients on best practices, offer ideas for cost reduction and manage budgets
Manage vendors and assess their performance; Oversee Direct to Physicians mail programs
CONVATEC • Skillman, NJ • 2007-2014
Distribution Coordinator:2010-14 Quality Analysis: 2008-10 Customer Service Coordinator: 2007-08
Provided Customer Service metrics and generated Preferred Retailer monthly/ad-hoc reports
Liaised between vendors and assisted with scheduling events
Maintained inventory, tracked orders, managed pickup/delivery and took on additional responsibilities during downsizing
Tracked and evaluated CSR performance; Documented results and reviewed with agents
Served as point of contact for any internal telephone issues and support management as needed
Produced reports using Excel and handled various administrative duties
Received incoming customer calls, identified issues and resolved inquiries
Worked with clients to determine needs and liaise with retail stores to solve any product issues
Documented all actions and ensured timely solutions or escalated to proper personnel as needed
AT&T • Dayton & Morristown, NJ • 2003-2007
Training Coordinator: 2004-07 Customer Service Representative: 2003-04 Fraud Analysis: 2000-03
Selected as “in-charge” when Supervisor was absent and trained new agents in multiple locations
Go-to person for new/existing procedures and developed a manual for ticket procedures
Performed quality assurance agent reviews and provided guidance for growth
Assisted onsite employment agency with hiring new representatives
Handled incoming client calls and resolved escalated telephone discrepancies
Communicated escalated higher level issues to appropriate departments and followed up as needed
Tracked and documented trouble tickets
Assisted Global Fraudulent Management Organization by providing network-monitoring expertise and recommending strategies to reduce incidents
Performed data analysis for calls and billing history
Developed quality measurements and systems integrity guidelines
EDUCATION
Raritan Valley Community College • North Branch, NJ
Associate in Business Administration Candidate
Middlesex County Vo-Tech • New Brunswick, NJ
Health Unit Coordinator Certificate
REFERENCES PROVIDED UPON REQUEST
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