Management Customer Service
Resume:
EMMANUEL O. ONAKOYA
**** ******* **, ***********, **,93311
*********@*****.***
A result oriented professional with over 10years Banking experience with a wide horizon in various aspects of banking which includes Deposit mobilization, Customers service, Relationship management, Credit analysis and Credit management. In addition to these is effective and efficient administrative skills. Ability to optimally use human and material resources of the organization to achieve organizational goals in a competitive business environment All these qualities no doubt are contributive factors to my rising profile in the Banking industry and other sectors that have had cause to work in.
Key Accomplishment/Values Offered:
•Deposit Mobilization
•Credit Management
•Customer Service
•Relationship Management
•Sound Business Analysis
WORK EXPERIENCE
TRINITY BUSINESS CONSULTANCY SERVICES
BAKERSFIELD CA 08/2015 – Till date
Administrative Assistant
•Assisting the Administrative Manager in the day to day running of the company.
•Monitoring the Company’s email for inward mails demanding prompt action and Sending out outward mails to the company’s customers.
•Making materials available for other employees to enable them perform their work smoothly.
•Ensuring proper maintenance of all office equipment.
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•Compiling Time Sheet of staffs and preparing the wages of staff
•Ensuring proper documentation and filing of sensitive documents
•Securing and confirming appointment for the Company’s clients
E-IKRAX VENTURES LTD, ABUJA, NIGERIA 02/2012 - 12/2014
Warehouse/Inventory Supervisor
•Receiving and treating requisition order from branches
•Loading, Stocking and Packing of goods
•Dispatching and Receiving of goods
•Overseeing the general wellbeing of the Warehouse
•Inventory Control - Taking record of inward and outward stock
•Preparing daily Inventory report to indicate stock in and stock out and well as the accurate position of the Warehouse.
OCEANIC BANK INT’ L PLC, LAGOS, NIGERIA 11/2004 – 07/2011
Branch Head of Marketing
•Deposit Mobilization, Relationship management, Credit Analysis and Management as well as administrative functions at branch level in the capacity of Head of Branch Marketing, supervising 20 other staffs.
• Deposit mobilization of over 260million within a space of 6months from January 2011 to June 2011.
•First case analysis of a Credit request of 1.5billion Naira to Obat Oil Ltd, securing approval for the credit and thus generating huge income for the branch.
OMEGA BANK PLC, LAGOS, NIGERIA 06/2001 – 10/2004
Product Canvasser/Product Coordinator
• Started as a product canvasser in June 2001, and as a contract staff. With determination and hardworking was able to meet my target as at December 2001 and had my status converted from Contracts Staff to a Permanent staff with full benefit and allowances in January 2002
• Product Coordinators – training and supervising and Coordinating over 30 Product Canvassers
• Deposit Mobilization, Relationship Management and Credit Management for Small and Medium Entrepreneurs (SME)
EDUCATION
Ahmadu Bello University, Zaria Nigeria 1997
BSc Political Science/ Social Sciences
Obafemi Awolowo University, Ile Ife 2007
Masters in Business Administration.
Professional Training and Certification
•Quality Customer Services. Omega Bank Plc
•Critical Selling Skills Training Omega Bank Plc
• Relationship Management Training Oceanic Bank Plc
•Effective Business Writing Oceanic Bank Plc
•Business Analysis & Credit Management Training Oceanic Bank Plc
Affiliation
National Institute of Marketing of Nigerian (NIMN)
OTHER PROFESSIONAL ATTRIBUTES –
• Good Team players, work in harmonious with other members of the team.
• Good Team leaders when given leadership role or supervisory functions.
• Strong determination for success in any given assignment.
REFERENCES AVAILABLE UPON REQUEST.
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