Sales Representative Customer Service

OBJECTIVE

My objective is to seek a position that will fully utilize my skills and offer an opportunity for continued professional growth.

EDUCATION

Masters in Public Administration, CSU Dominguez Hills Aug 2016- Current

BSC. Business Administration, San Diego State University Dec 2014

Computer Skills: Microsoft Visual Basic, Outlook, Excel, Word, Power Point, GoogleAdworld, Facebook Ad, Bing Ads, Salesforce, Direct marketing, Web analytics

SKILLS AND QUALIFICATIONS

Auditing/ Accounting (PwC):

Formulated test plans and worked with Internal Audit for internal controls design and SOX testing which involved identifying financial, operational and compliance control weaknesses.

Performed numerous audits on different accounting areas some of which are cash, account receivable, PPE, debt, equity, currency translation and operating expense accounts.

Performed walkthroughs and documentation of bank account opening procedure

Performed audit procedures in the areas of cash, revenue, debt, employee compensation, and fixed assets.

Maintained productive relationships with client contacts while obtaining an understanding of the business and collecting audit evidence.

Responsible for analyzing and researching financial data and applying appropriate accounting principles and auditing standards to reach and support conclusions related to assigned audit areas

Recruiting: (PwC)

Worked with HR and recruiting in finding suitable talent during the hiring process.

Scheduled resources on jobs to ensure talents were distributed to appropriate industries.

Served as intern buddy by explaining the different roles within the company to prospective interns

Performed lunch interviews with prospective interns and giving recommendations to hiring managers

Leadership (Kid Ville)

Provided the highest level of customer service

Produced promotional material for events

Utilized CRM, POS, and backend of company’s website

Converted telephone and in-person conversations into sales

Successfully up-sold and cross-sold services and products

Provided administrative assistance to managers

Answered phone calls and explained current promotions to potential customers

Determined appropriate class for kids to attend based on their personalities.

Placed follow up calls to prospective members and urged them to attend a free class which led to sales

EMPLOYMENT HISTORY

Entrepreneur July 2016- Present

Assurance Associate: PwC, San Francisco CA. Aug 2015- July 2016

Diligent and highly organized with a meticulous attention to detail and accuracy

Front Desk Administrator: KidVille, The Woodlands, TX. Jan 2015- May 2015

Sales Representative: Cutco Cutlery and Vector Marketing, San Diego CA. Feb 2013- May 2013

Sold and promoted products by using extensive product knowledge and marketing strategies.

Sales Representative: PACSUN, Roseville/Sacramento CA May 2010 – Mar 2011

Proven ability to develop positive rapport with individuals at all levels of responsibility with excellent verbal and interpersonal skills

AFFILIATIONS

Student Accounting Society March 2013 – June 2013

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