Customer Service Administrative Assistant

Elizabeth H. Aguilar

*** ******* **. ** *** Rancho, NM 87124 505-***-**** ********@*****.***

Summary

To obtain a full-time position as a Administrative Assistant or Receptionist that will allow me to utilize my education as well as achieve personal and professional satisfaction.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

A friendly, competent and hardworking employee

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Experience in strong leadership and planning skills

Strong organizational, motivational and communication skills

Work well independently or as a team player

Talking to others to convey information effectively

Forthright and assertive

Reliable, dependable and honest

Precise knowledge in corporate policies and procedures in healthcare

Career History & Accomplishments

Blue Cross Blue Shield of New Mexico October 2013-May 2016

Respond to inbound calls from members and providers regarding eligibility, claims and benefits

Research claims, adjust when necessary

Assist the member in filling grievance or appeal

Provide call backs when necessary

Projects for Medicaid claim adjustments

New Mexico Department of Workforce Solutions June 2011- October 2013

Responded to inbound calls regarding filling claims, and status of claims

Filled claims and necessary paper work that the department was requesting

Adjudicated issues on claims when necessary

Assisted the claimant when issues needed to be resolved and provided follow up calls

J.C. Penney Call Center October 2010-June 2011

Customer Service Representative

Confer with customers by telephone to provide information about products, to take or enter orders, cancel accounts, or to obtain details of complaints

Refer unresolved customer grievances to designated departments for further investigation

Obtained and provided routing and shipping information as well as charges

Provided follow-up services for customers concerning merchandise status

eTelecare July 2008- October 2008

Customer Service Representative

Responded to inbound calls regarding to customers experiencing technical issues with phones

Kept records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken

Check to ensure that appropriate changes were made to resolve customers' problems

Refer unresolved customer grievances to designated departments for further investigation

Education & Certificates

Central New Mexico Community College May 2011

Basic College Courses

University of New Mexico October 2003

General Equivalency Degree

Computer Skills

PC Windows, Windows 2007, Microsoft Office (Word, Excel, Power Point), Outlook

Internet Savvy

General Office Skills (Fax, Copy Machine, Phone, Scanners, Email)

References

Professional and personal references available upon request

Contact this candidate