Customer Service Office Staff

Vanessa Oller

**** * ***** * • Sandy, UT • *****

202-***-**** • ****.*****@*******.***

PROFESSIONAL SUMMARY

Dedicated individual driven to uphold client satisfaction and company success. Proven ability to establish solid rapport with various clients. Passionate and ambitious, with meticulous organizational skills and thorough communication abilities with skill in reception and medical office environments. Unyielding desire to go the extra mile with an open mind and exceed expectations.

SKILLS

Creative problem-solver

Quick learner

Service-oriented self-starter

Cash flow management

Strong client relations

Friendly demeanor

Detail-oriented

Multi-line phone system talented

Team management

Reliable and flexible

WORK

EXPERIENCE

CHILDREN’S MINISTRY OUTREACH WORKER

Hope Mission – Bethany Homes Wetaskiwin, AB, Canada Sept. – Oct. 2015

Applied strong interpersonal skills to support at-risk children (ages 6-17).

Facilitated various lunch/after school programs with newly-formed team.

Supported ranch horse wrangler in Horses for Hope program (caught, groomed, saddled, rode the horses).

Provided clerical, janitorial relief for Bethany Homes Ranch office staff.

Maintained orderliness in horse arena, pastures, greenhouse, garden, gymnasium, kitchen.

YOUTH SHELTER OUTREACH INTERN

Hope Mission Edmonton, AB, Canada May – Aug. 2015

Encouraged those struggling with addiction in journeys of recovery, mainly at-risk inner city youth.

Supported inner city community members recovering from various addictions, chronic homelessness, sex trafficking through local lifestyle recovery resources.

Collaborated with several groups to lead Sunday services.

DATA ANALYST, QUALITY CHECKER

Landlink Consulting Agency Edmonton, AB, Canada July 2013 – Apr. 2014

Directed applicants of the 2013 Disaster Recovery Southern Alberta Flood program through form completion process, general program qualification requirements, remediation guidelines.

Emotionally assisted applicants who had lost their homes in the flood.

Promoted to quality checker team - ensured applicants received correct amounts of financial assistance based on program guidelines.

SERVER, KEYHOLDER

Royal Pizza Millwoods Edmonton, AB, Canada Nov. 2009 – May 2013

Served meals in fast-paced environment, often serving at least 14 tables at a time.

Trained new employees in restaurant operations and opening/closing maneuvers.

Collaborated with FOH team, as well as BOH team to deliver excellent customer service.

Inputted orders into computer in timely fashion, using Micros system, debit/credit card machines.

Supported hostess team – delivery and take-out orders, phones, processed payments (in person, over the phone), greeted customers.

Resolved complaints built great rapport with customers, demonstrating strong relational skills.

RECORDS CLERK

Critical Control Solutions Edmonton, AB, Canada May – Aug. 2009

Audited, indexed, re-formatted specific documents for various companies in Alberta.

Completed data entry of records, filing, scanning, etc.

Served clients over the phone.

RECEPTIONIST, MEDICAL ASSISTANT

Dr. Dinyar Amrolia Calgary, AB, Canada May – July 2008

Assisted in laboratory procedures, as well as maintained sanitary work environment while successfully performing secretarial work.

EDUCATION

Non-degree, Psychology

Grant MacEwan University

Edmonton, AB, Canada 2009 - 2010

Completed coursework in Introductory Psychology I, Perception (9 credits)

High School Diploma

Jasper Place Composite High

Edmonton, AB, Canada 2004 - 2007

INTERESTS

Music (vocals, writing, acoustics, recording, mentoring), Nutrition, Running, Photography, Traveling, Volunteer work

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