Customer Service Manager
Resume:
Regina Layton
**** *** *** *********, ** ***** Telephone: 318-***-****
Professional Highlights
Eight years of Managerial experience
Seventeen years of money handling
Strong communication skills
Experiences
City of Natchitoches Recreation & Parks Department May 7, 2007 – June 29, 2016
660 MLK Dr., Natchitoches, LA
Secretary II, Administrative Assistant, and Office Manager
Maintains office services by organizing office operations and procedures
Preparing and printing timesheets
Answer telephone
Enter Requisitions for Payments
Give receipts and take payments for Programs, Building, Park, Pool and Tarp Rentals
Maintains calendar of events for rentals
Assist customers with questions
Make deposits
Take and pick up mail and supplies
Shop for supplies online or in store
Maintain and filing of contact information of employees, customers, supplier and program participants
Book hotels as need for sports events and conferences
City of Natchitoches Utility Department January 17, 2006 - May 4, 2007
700 Second Street, Natchitoches, LA
Cashier
Receive utility payments
Answer telephone
Assist customers with questions
Receive credit card payments over the phone
Running a tape on mail in payments
Family Dollar May 2003 - July 2005
Natchitoches, LA
Store Manager
Placed orders on a weekly basis
Done schedules on a weekly basis
Processed paper work for store and hiring of personnel
Opened / closed store daily
Done deposits and order change on a daily basis
Unload truck of merchandise and stocked shelves
JCPenney June 2000 - August 2002
Tulsa, OK
Department Manager over Home Merchandise
Opened/closed store
Done schedule for my areas
Retrieved money for cashiers
Set store planners
Stocked shelves
Provided good customer service
Performed register procedures
JCPenney April 2000- June 2000
San Angelo, TX
Department Manager over Kids & Shoes Merchandise
Opened/closed store
Done schedule for my areas
Retrieved money for cashiers
Set store planners
Stocked shelves
Provided good customer service
Performed register procedures
JCPenney June 1999- April 2000
Shreveport, La
Department Manager over Woman’s Merchandise
Opened/closed store
Done schedule for my areas
Retrieved money for cashiers
Set store planners
Stocked shelves
Provided good customer service
Performed register procedures
Education
Northwestern State University
Natchitoches, La
Bachelor of Science in Family & Consumer Science
Minor: Marketing
December 1999
Skills
RVI System, PC, Microsoft word, Excel, & Powerpoint
References
Mr. Kendrick Llorens
Recreation Director
660 MLK Dr.
Natchitoches, LA 71457
Mr. Davin White
Sports Coordinator for Recreation Department
660 MLK Dr.
Natchitoches, LA 71457
Mr. Frank Griffin
USSSA Regional Director
660 MLK Dr.
Natchitoches, LA 71457
Payne Williams
Lawyer
162 Jefferson St
Natchitoches, LA 71457
Contact this candidate