Manager General
Resume:
Wayne R. Spencer
Davenport, IA 52806
E-Mail:*************@**********.***
Objective To secure a position that will utilize my experience within the hospitality industry offering career advancement opportunities.
Education Lake Michigan College, Benton harbor, MI
Completed various Business Management courses
Summary of Qualifications
Over 30 years experience working within the hospitality industry working in all areas of management, sales and operations as well as procurement.
Duties include overseeing and managing food and beverage department for various clubs and coordinate with staff front and back of the house responsibilities.
Experience also included overseeing total operations of two separate venues including a thirteen room lodge as well as managing lounge and restaurant in Marin North Carolina.
Exceeds expectations in meeting goals and objectives as well as demonstrates a high level of initiative overseeing on an average of eighteen employees consisting of servers, cooks and bartenders.
Duties include interviewing, evaluating, and hiring of assistant managers and staff creating a team environment.
Elected to troubleshoot and assist in opening new locations through recruiting quality candidates and setting up the restaurant.
Handled all aspects of bookkeeping, daily audits and general ledgers for the restaurant.
Coordinate with management Implementing and writing corporate policies and procedures used within the corporation.
Initiated and incorporated website marketing and promoting restaurant and oversaw construction of outside deck and seating to increase business during the summer months.
Relevant Experience
Duties also included ensuring the smooth operation of day to day business, such as inventory control, training, and customer satisfaction.
Responsibilities included opening and closing, balancing monies as well as preparing paper work.
Assisted in identifying and resolving problems as well as providing on going staff and training programs.
Duties also included organization of the kitchen and motivating people to work as a team so that the prepared food reaches the customer in a timely fashion.
Organized the kitchen and motivated staff to work as a team so that the prepared food reaches the customer in a timely manner.
Duties also included setting up events to coordinate with distributors current promotions to enhance business.
Consistently met and exceeded health and safety inspections to ensure compliance is enforced.
Responsibilities also include planning and scheduling banquet events meeting with customers to order for groups consisting of one hundred to five hundred guests.
Duties also included determining customer needs and insuring customer satisfaction from seating arrangements to ordering food.
Oversaw promoting and marketing the restaurant utilizing media campaigns as well as newspaper and radio advertising.
Employment History
April 2013 to Present: Governors Bar & Grill, Moline, IL General Manager
Dec. 2000 to July 2012: Greenbrier Restaurant, Moline, IL General Manager
References Available upon request
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