Customer Service Manager

MICHAEL V. HORN

**** **** *** **********, ** ****5 l Cell: 803-***-**** l Email: *****@*****.***

Professional Profile

High-impact, Operations leader with over 16 years experience in the US Army, delivering exceptional results in Logistics and Hazardous Material Management, Inventory Control, Maintenance and Resource Management Quality Control and Safety/ Risk Assessments, Scheduling and Event Coordination.

Excellent at resolving complex challenges by applying innovative solutions, systems, and process improvements to increase efficiency and the bottom line.

Knowledgeable instructor w/ extensive experience in training management. Conducted mentoring, individual, small & large group instruction. Noted for professional briefings utilizing of multimedia tools, subject matter knowledge, training aids and dynamic presentations.

Technical/ computer skills in MS Office Suite and other applications/systems.

Education & Certifications

B.A. - Criminal Justice, Saint Leo University, Shaw AFB; SC 2009 - 2013

oAquatics Director Course, National Camp School, BSA, NC 2012

oCertification, BNCOC, DOD, Aberdeen Proving Ground; MD 2000

oCertification, Haz-Mat, DOD; Vilsec, Germany 1997

oCertification, Hazardous Material Driving, United Nations; Vilsec, Germany 1996

oCertification, NBC Leaders Course, DOD; Stuttgart, Germany 1996

oCertification, Field Sanitation, DOD, Schoefield Barracks; HI 1994

oCertificate, Communications Specialist, DOD, Fort Gordon, GA 1991

Career Work History

Tire Tech Inc

Service Manager

Responsibilities Included:

Responsible for 6 Service truck technicians, 2 trailer technicians, 4 Tire technicians, and 1 Alignment Specialist. Daily reports, parts and inventory, daily interaction with Vendors and Customers. Daily overseeing of trailer repairs, alignemnts, tire reairs that meet and exceed company stances.

Transport America 2014-2016

Maintenance Manager

Responsibilities Included:

Responsible for 12 Truck and Trailer Technicians. Daily reports, parts and inventory, daily interaction with Vendors. Daily overseeing of truck and trailer repairs to meet and exceed company stances.

Millis Transfer 2013 - 2014

Truck Driver

Responsibilities Included:

Responsible for the pickup and delivery of products throughout the South Eastern United States.

Saint Leo University; Shaw AFB, SC 2009 - 2013

Bachelors Study Program in Criminal Justice (Full-Time)

Michael V. Horn Resume – Page 2

Cousins Advertising 2008

Advertising Supervisor

Responsibilities Included:

Supervised 12 customer service operators, with various clients, to include Bank of America, Lowes, and the Official NASCAR Members Club.

Accomplishments:

Promoted to supervisor within one month after hire date.

US Army 1993 to 2007

Senior Mechanic - 1st Battalion 159th Aviation Regiment

Responsibilities Included:

Maintenance Management/Fleet Management for a fleet of 80 military vehicles, including 50 HMMWV, 15 LMTV, 10 HEMMIT, 5 Fuelers, 20 Generators and various Trailer types. Successful track record of ensuring timely, comprehensive repairs and services.

Supervised up to 15 Mechanics providing services in a wide variety of settings including combat environments, Special Operations, urban environments and extreme climates resulting in a career average readiness rating of 95%.

Coordinated with Allied Military maintenance resources including Australian Special Operations, Russian Special Operations, British Special Operations, as well as other NATO Special Operations.

Michael V. Horn Resume – Page 2

Maintenance inventory to support for over 1500 pieces of equipment necessary to facilitate diverse missions in demanding environments for Special Forces.

Operation/Motor Sergeant for 1st Battalion 1st Special Forces Group (A), and 1st Battalion 10th Special Forces Group (A).

Accomplishments:

Fleet Manager for 60 to 100 military and civilian vehicles with global deployments on a on going basis.

Scheduled Preventive Maintenance according to military standards with weekly, monthly, annual, and bi annual services for 6 types of vehicles.

Coordinated Direct Support for extensive maintenance resulting in 20% increase in on-time services thru extensive prep of equipment prior to delivery.

Noted for providing safe structured environments within motor pool, promoting production & professional development, resulting in 20 - 25 promotions and 5 promotions to Non Commissioned Officers.

Maintained 100% safety adherence throughout 16 years of military service.

Special Interests & Activities

Aquatics Director 2012 to Present

Ski Patroller 1997 to Present

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