Customer Service Sales
Resume:
Anthony L. Watson
Charlotte NC 28227
********@*****.***
Objective
I am a highly motivated professional with an extensive background specializing in customer service. I have excellent communication, time management skills with exceptional organizational, interpersonal and presentation skills. I am competitive and looking to secure a position within a dynamic organization that will enable me to apply my knowledge, creativity, leadership and communication skills
Skill Summary
Opera Systems
Microsoft Office
General Clerical
Customer Service
Microsoft Excel
Professional Experience
Holiday Inn Express (Front Desk Agent/ Night Auditor) 11/2015-Present
Audit all the transactions of the day and reconcile accounts and post guest charges as required
Assist in preparation of all reports relevant to daily revenues
Transmit daily management and accounting reports and all credit card batches.
Acts as liason during night hours and performs all Guest Service representative functions, booking
rooms, making reservations, answering hotel phone calls and notifying guest of any messages.
Also set-up food and beverage for morning breakfast per IHG and Holiday Inn Express standards
Sales & Account Manager (Red Bull) 05/2014 – 05/2015
Managed Red Bull products and ensured full distribution in stores
Determined current and ongoing product needs
Established and maintained friendly and professional relationships with customer management teams to increase sales and selling space
Met monthly Key Performance Indicators focused on the following areas: sales, distribution, pricing, display and merchandising components
Ensured that all Red Bull equipment was clean and in good working order
Effectively upsold quality points of distribution which included coolers, racks, shadow boxes end caps and any additional season spaces.
Walgreens (Assistant Manager) 10/2004 – 02/2014
Supervised associates, engaging in sales, inventory receipt, reconciling cash receipts, and in performing services for customers. Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines.
Promoted customer service by ensuring associates were greeting and assisting customers; responded to customer inquiries and complaints in a professional and timely manner.
Performed all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensured all register transactions were completed accurately and in accordance with policy.
Administered all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and executing and preparing physical inventories.
Walgreens (Cashier) 10/2003 – 10/2004
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
.
Mount Sanai (Security/Undercover Operations) 01/2000 – 10/2003
Conducted and resolved theft investigations by going undercover in the targeted unit;
Identified and resolved shrink control deficiencies.
Partnered with senior management to identify shrink priorities and develop shrinkage reduction strategies.
Maintained alertness for unusual or abnormal conditions or suspicious activities.
Observed unauthorized persons and notified supervisor or police appropriately.
Education
09/1989 Virginia State University (Communications)
09/1991 New York Institute of Technology
Certifications
01/2000 NYS Security License
03/2000 Nursing Assistant
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