Sales Customer Service
Resume:
Resume
Susanne A. Corrie
*** ******* **** *****, **********, PA
*******.******@*****.***
www.linkedin.com/In/susannecorrie
OBJECTIVES
My objective is to obtain a position where I can maximize my skills in sales, quality assurance, program development, and training experience. Seeking the opportunity to utilize my strengths in business, organizational skills, educational background, and my ability to work well with people.
EDUCATION
Strayer University, Pittsburgh, PA
B.A. degree in Business Admin Major Business Management
Focus: Management Professional
Graduated: December 22, 2013
GPA: 3.13
Awarded $5000 scholarships
Kebb Solutions, Inc. Pittsburgh, PA 2010
“Time Management” Strategy Course: Successfully completed a workshop that consisted of vital techniques to optimize work ethics and productivity. Curriculum included: Investment time through purpose, value and vision, goal setting, self-evaluation, and goal planning. Awarded Certificate of Completion
Alan Kell’s School of Real Estate, Pittsburgh, PA 2003-2004
Realtor
Successfully completed course in “Laws and Ethics of Real Estate” awarded license to practice in state of PA.
Ulster Community College, Cleveland, OH 1992
Emergency Medical Technician
Trained and Certified in Emergency Medicine. Completed: Top of my Class
Medix Rets Broomall, PA 1989
Medical Secretary
Completed course that consisted of Anatomy, Medical Terminology, Records Management, Accounts Receivable, Insurance Claims, Laws and Ethics, Transcription, and Survey of the Healthcare Field.
EXPERIENCE
Internet Sales Consultant Suburban Chrysler, Dodge, Jeep, Ram of Novi
2011 – 2012
Experience in AVV Web Control Software a full range of web-based products geared towards customers and prospect management. Offering everyone from the OEMs to individual dealership sales department the power to effectively manage customers and increase the bottom line products. While aiding online potential customers offering product information and explanation, coaching and enabling our customers to use our tools to achieve meaningful information on the product of interest. My position required creating customer relations, scheduling appointments, assigning customer to selective sales specialist, follow-ups, strong attention to customer details, and continuous dialog via email and phone to make the sales. While meticulously completing weekly and monthly tracking reports and creating email advertising to entice and promote increase traffic into the dealership. My sales per month were consistent averaging over fifty sales per month along with a strong sales force.
Account Executive WKPL Radio, Aliquippa, PA
2008 – 2009
Position consisted of B2B and B2C sales in radio advertising to local businesses in Beaver, Butler and Lawrence counties. Being new in the industry; I was able to make great strides in bringing in new business to the radio station.
Howard Hanna Real Estate
2003 -2004
Responsibilities
Assist buyers and sellers with property sales and development
Hold open house, set up inspections, instructing clients on best practices for selling successfully and leasing, and working with prospective buyers. Preparing legal documents for listings and sales contracts. Coordinate property closings, analyzing market trends to determine competitive market prices.
Automotive Sales Specialist Chrysler, Dodge, Jeep, Ram, Volkswagen, Subaru, Honda and Ford
2002, 2004 - 2007
Successfully sold new and used vehicles in the Pittsburgh and Detroit area. Trained in mastering the art of sales which included product knowledge, product presentation, walk around, features and benefits, and negotiations. Strong closer, resulting in a productive and positive referral base.
Positions Held: Internet Lead Manager/Designed Web Page, New and Used Automotive Sales, Systems Coordinator, Leasing Manager, Back Up F&I
Recognized in top sales superseding my peers
SKILLS
Sales
Product Knowledge and Presentation
Excellent Prospecting Skills – Prospect and networking to develop qualified business leads utilizing traditional and online research methods. Confident and proficient in developing strategies for rapidly acquiring new business prospects by aggressive marketing, prospecting, follow-up and referral techniques.
Relationship/Consultative Sales – Promptly establish loyal and trusting relationships with key accounts and networking contacts. Consultative Sales
Selling skills while providing solutions, meeting and superseding the customer/client’s needs and wants while building long term relationships. I possess a proven record of excellence in my “Customer Satisfaction Index” scores.
Excellence in Negotiations - Meets or supersedes the wants and needs of the client/customer. Whether product or services. Building value, active listener, ability to seek a variety of solutions to problems while collaborating with decision maker. While maintaining interpersonal skills
Computer Skills – Microsoft Office, Word, Excel, PowerPoint, Outlook, CRS, and AVV Web Control Software.
PROFESSIONAL SUMMARY
EXTENSIVE SALES TRAINING
PRESENTATIONS
PRODUCT KNOWLEDGE
STRONG NEGOTIATOR
STRONG CLOSER
HIGH STANDARD FOR CUSTOMER SERVICE
INTERFACING WELL WITH THE PUBLIC
EFFICIENCY ORIENTED AND ATTENTIVE TO DETAILS
MAINTAINS FIRM STANDARDS AND STRONG ATTENTION TO QUALITY
EXCELLENT COMMUNICATION SKILLS
STRONG INSIGHT INTO DRIVES AND MOTIVATION OF OTHERS
SETS AND MEETS DEADLINES/GOALS
ABOVE AVERAGE RANGE OF PROBLEM SOLVING
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