Customer Service Information Technology

Nahid Assadi

**** ******** *****, *******, ** ***71 415-***-**** nahid28500@yahoo. com

Entry-Level Information Technology Profile

Technical professional with knowledge of the fundamentals and best practices of information technology. A motivated problem solver with an aptitude for innovation and solutions development. Communicative and personable, a technology evangelist who clearly and persuasively describes the benefits of various technologies. Will benefit top organization by combining technical, management and leadership skills to drive productivity and savings. Seeking entry-level career where skills and knowledge attained through education can be applied in return for career guidance, training, and an opportunity for advancement. Fluent in Dari, Pashto, Urdu, Farsi and Tajik and English. Holds Secret Clearance.

Areas of Strength and Technical Proficiencies

Quality Assurance/Testing

ARTS

Teamwork/Collaboration

Software Installation/Maintenance

Case Management System

Requirements Analysis

Diagnosis/Troubleshooting

Customer Relations

Visual Basic/Project/Excel/Word

Education & Certifications

Bachelor of Business Administration, Management in Information Systems and Corporate Management University of California East Bay

Relevant Courses: Fund of Info. Systems & Computer Applications, Information Technology Management, Strategic Business Management Certification, Database Management & Applications, Information Technology &Telecommunication Systems, Information Systems Development and Management, Project Management

Associates Degree in Computer Science Northern Virginia Community College

Bridge and Gap Certification of Languages A+ Interpreter

Professional Experience

A+ INTERPRETER, Mclean, VA, 2010 - 2013

Language Interpreter for Medical Patients

Accurately translated and documented information between medical professionals and patients, including offering translations to patients throughout open brain surgery, communicating details to brain surgeon to ensure successful results. Delivered prime patient consultations, gaining patient trust to acquire information on symptoms and communicating to doctors to foster accurate diagnoses and treatment. Built positive relationships with doctors, surgeons and nurses, acting as a reliable and trusted source of information.

Key Accomplishments:

Ensured proper care of newborn babies with severe complications by precisely and clearly translating information to parents and doctors, leading to excellent treatments and positive outcomes.

Built and fortified relationships with patients and families, offering guidance through treatments and comfort in their own language to de-escalate their concerns.

Delivered unparalleled customer service by providing call support to patients with severe complications at any hour of the day to assist with symptom management, diagnostics and operations.

TORRES AED (FEDERAL CONTRACTOR), Arlington, VA, 2009 - 2013

Language Interpreter

Drove daily business operations by providing translation and interpretation services in various forms including hand-written, hard copy, digital text, audio and video.

Key Accomplishments:

Demonstrated expertise in working with a variety of language genres and domains ranging from expository, formal and informal discourse to legal, political and military.

ADRM (CONTRACTED BY US JUSTICE DEPARTMENT), Fairfax, VA, 2006 -2012

Records Clerk Receptionist

Served as member of data team and file team, showcasing excellence in maintaining and updating ARMS database as well as managing, creating and transferring file sections. Applied organization skills to manage large inventory of files, ensuring accuracy and accessibility of information. Assisted Department of Justice attorneys. Handled a high volume of case file requests and inquiries as receptionist. Employ expertise in using electronic systems to record telephone requests for case files and manage check out process. Followed all procedures to obtain information and delivered exceptional customer service to provide information and resolve issues. Demonstrated initiative to assist in various projects for unit supervisor and assistant unit supervisor.

Key Accomplishments:

Successfully organized and filed Civil Division files and prepared files for transfer to Federal Records Center, performing quality control and demonstrating the highest level of confidentiality and information integrity.

WASHINGTON-DULLES INTERNATIONAL AIRPORT, Washington, DC, 2006

Cargo Agent

Steered daily logistics by releasing information to pilots, gaining paperwork approval from customs officers, maintaining filing systems and delivering prime customer service to an international client base.

CORNERSTONE CREDIT COMPANY, Waterbury, CT, 2001 - 2009

Bill Collector Survey Primary Technician

Collected money from clients while maintaining high service standards and customer retention. Communicated effectively to clients about account status, handled account management and payment options plans. Updated customer files and entered data in to an integrated processing system. Ensured success of primary survey software CATI by installing and maintaining software for 30 lab computers in addition to setting up and implementing survey script in CATI software. Conducted administration of Windows Server 2008. Obtained necessary resources for department success including hardware and software by appropriately allocating department budget. Worked in the Tech Technology support center, providing technical support for incoming queries involving computer systems, software and hardware via telephone and in-person. Performed meticulous and professional maneuvering of remote log in session. Install, modify and repair computer software and applications via remote log in, quickly diagnosing and resolving issues.

Key Accomplishments:

Pinpointed and resolved bugs in software by performing quality assurance and testing on CATI.

Consistently met deadlines by troubleshooting and resolving software issues in collaboration with survey technicians.

Trained employees on telephone etiquette to boost service standards.

Community Leadership

Information Systems Club, California State University East Bay, Event Coordinator

Child Development Center, Teaching Assistant

Saint Mary’s Hospital, Nurses’ Assistant

Saint Mary’s Child Care Center, Child Counselor

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