Sales Service

Victor Mabeia

Mobile: 505-***-****

SUMMARY

Management professional with considerable expertise in Banking, Financial Services, and Organizational Development and Change. Interested on developing a career in the Consulting industry with the aim of improving the quality of organizations and businesses for better results.

EDUCATION

Doctor of Management, June 2016

Colorado Technical University, Colorado Springs, USA

Master of Business Administration, August 2012

Hult International Business School, San Francisco, USA

Master of Science in International Banking and Finance (MSc), November 2006

Heriot-Watt University, Edinburgh, Scotland, United Kingdom

Honors Degree in Management, August 2001

Eduardo Mondlane University, Maputo, Mozambique

PROFESSIONAL EXPERIENCE

GLOBAL RESOURCES, LLC, JULY 2016 TO PRESENT

SENIOR BUSINESS ANALYST

. Conduct business analysis based on both quantitative and qualitative reviews of a business. The purpose of the analysis is to diagnose problems which have a negative impact on profitability using a “problem-costing” methodology which estimates the cost of problems in terms of lost profits;

. Make recommendations to the business owner regarding the corrective action needed to improve the business, upon which the owner can weigh the cost and benefits of taking the second step in the business improvement process which is the purchase of consulting services to implement the recommended changes;

. The focus of the analysis is on management systems which are critical to maximizing profitability. The analyst diagnoses problems in the management practices of the business which are costing the business lost profits.

BANK OF AMERICA, OAKLAND, CA, JANUARY 2016 TO PRESENT

Relationship Manager

Act as the primary sales executive and advisor within the Financial Center:

Focusing on sales efforts with high-value Consumer relationships as noted in the targeted segments;

Proactively developing sales efforts which include Small Business calls (within defined parameters), outbound sales calls by phone and in person, and attends or host sales events;

Using consultative sales skills and the Bank of America Advisory Process, and is responsible for increasing share of wallet/expanding customer relationships and growing book of business;

Having a significant focus allocated to conducting client sessions, extracting client needs, providing financial counsel and establishing financial plans as a trusted advisor;

Coordinating with business partners and subject matter experts to meet client goals.

Performing servicing of accounts (opening and transacting), general account maintenance (requiring less than 5 minutes to complete) referencing customers to appropriate specialist roles (Mortgage, Wealth Management, Small Business);

Financial Center leader as it relates to change management and advocating for the Consumer Services Strategy.

THE UPS STORE FRANCHISE, SAN FRANCISCO, CA, SEPTEMBER 2015 TO DECEMBER 2015

Customer Service Representative

Serving customers by providing product and service information; resolving product and service problems.

Attracting potential customers by answering product and service questions; suggesting information about other products and services;

Opening customer accounts by recording account information;

Maintaining customer records by updating account information;

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;

Maintaining financial accounts by processing customer adjustments;

Recommending potential products or services to management by collecting customer information and analyzing customer needs;

Preparing product or service reports by collecting and analyzing customer information;

Contributing to team effort by accomplishing related results as needed.

NEW YORK LIFE INSURANCE COMPANY, ALBUQUERQUE, NM, MARCH 2015 TO AUGUST 2015

Insurance Agent

Provided services to clients with insurance needs by selling life, health, and disability insurance while assisting them with financial products and services that helped to protect their Assets.

Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.

Approached potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.

Determined clients' particular needs and financial situations by scheduling fact-finding appointments; determining the extent of present coverage and investments; ascertaining long-term goals.

Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

Obtained underwriting approval by completing an application for coverage.

Completed coverage by delivering policy; planning future follow-up visits and evaluations of needs.

Provided continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.

Provided death benefits by delivering policy proceeds; reassessing client needs.

BARCLAYS BANK MOZAMBIQUE, Maputo, Mozambique, 2007 - 2011

A Subsidiary of Barclays Plc London.

Corporate Banking Manager

Managed the Corporate Banking Division with excellent results on the Bank’s Asset book.

Successful in growing the Bank’s asset book in a period of 4 years from below $500K to $200 Million;

Building confidence between the commercial team within the Corporate Dept. in order to drive sales and profitability to the levels of a highly effective Organization;

Provided high-quality financial service to clients, growing the Bank’s corporate market share by more than 10%;

Established excellent relationship with Corporate clients operating in the local market with the objective of attracting more business to the Bank;

An active member of the OpCo and ALCo meetings within the Bank.

MILLENNIUM BIM BANK, Maputo, Mozambique, (1999 – 2007)

A subsidiary of Millennium BCP Bank, Portugal

Corporate Banking Commercial Manager(2006-2007)

Managed with success a team of Corporate Relationship Executives and Corporate Assistants, leading the team to the successful objective of growing the total book of the portfolio by 15%:

Worked closely with Cash Management, Treasury, Wealth Management, Equipment Leasing, Trade Finance, and other major areas of the bank to promote the sale and implementation of complex financial products and services;

Interacted with Risk Management, appraisal, legal and other related bank personnel regarding issues of quality, pricing, new business and related trends;

Ensured the development and preparation by Relationship Executives of effective proposals for presentation to existing and potential customers;

Oversaw the preparation of Credit Applications, recommending credit facilities by signing final document and ensuring that credit facilities and transactions were properly structured, priced and documented;

Oversaw sales and service activities of Relationship Executives and Corporate Assistants to ensure that current and potential customers received the best sales service possible;

Recruited and provided training to new team members as the Department expanded its Corporate Banking activities and client portfolio;

Kept current on all economic and other issues impacting the industry, conveying to team members and associates all major developments that could impact on the Bank’s market position.

Corporate Banking Relationship Manager (1999 – 2005)

Corporate Banker with the task of contributing to unit’s growth and profitability while focusing on business development activities. Main duties included developing and retaining business relationships by meeting the financial services needs of commercial businesses.

Managed a portfolio of 45 commercial banking relationships valued at more than US$ 100 Million, providing consultative advice and products and services to meet customer’s needs and enhance and expand banking relationships;

Supported unit’s growth and profitability through effective development of new business, allocating 75% of the time to effective calling activities on existing and potential customers and identifying business needs and corresponding sales opportunities bank wide.

Ensured quality control and risk management of relationships managed, identifying, classifying and monitoring problems or potential problem loans in compliance with the internal credit review policy;

Conducted at least two client meetings and site visits per day;

Attended to diversified client requests and conducted preliminary assessment on pricing and other specific conditions, leading to greater levels of client satisfaction;

Supervised Corporate Assistants and Credit Analysts on dealing with financing requests submitted by clients, increasing the loans and overdraft entry by 50%.

Assisted clients with the tools to ensure that necessary documents are provided following approval of credit request;

Collaborated with Credit Recovery Department in attempts to collect accounts that were delinquent including negotiating payment schedules and obtaining proper pre-approval when required.

ADDITIONAL INFORMATION

Languages: Fluent in English and Portuguese; working knowledge of Spanish

Technical Skills: Microsoft Office (Excel, Word, PowerPoint, Access); IBM SPSS Statistics

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