Customer Service Manager

S H E R R Y W H I T C O M B

**** #* ***** **. *** Diego, Ca. 92107

P h: (6 1 9) 8 4 9 - 0 0 0 7 ~ E m a i l: s h e r 9 2 1 0 7 @ y a h o o . com OBJECTIVE:

To acquire the position of an Executive Assistant to support the C-level executives & the organization in expertly managing the Administrative duties/travel needs and activities on the schedule; my goal is to continuously achieve excellent service and quality for the C-level colleagues I support. PROFESSIONAL EXPERIENCE:

2016-Present - MedImpact Flight Operations. Aircraft Scheduler/Flight Coordinator San Diego Ca. Supporting the travel needs of MedImpact’s top executives and other business units to include but not limited to: Monitors the status of all planned flights and flights in progress from the point of origin to final destination (flight following). Anticipates and proactively takes action to deal with future events, situations, and opportunities. Effectively uses communication skills and tools to convey timely and accurate information to Flight Crews, Operations Management, Flight Operations Personnel and others as needed to produce safe, efficient and timely flight planning services. Responsible for crew logistics arranging/coordinating crew ground transportation and hotel accommodations, as well as commercial airline arrangements, review, prepare and submit post flight expense reports along with preflight cost analysis and compile and prepare monthly report to Chief Pilot and VP of Company. Responsible for all passenger logistics; ensuring that passengers’ ground transportation contact information is available to flight crews for each leg o FBO selection and database upkeep, coordinate catering requirements and other passenger requirements. All duties as required to ensure that flights are authorized and dispatched as per FOM. Company policy, regulatory requirements, and client requests duties associated with the Emergency Response Plan as assigned by the VP, Operations Manager. Effectively uses communication skills and tools to convey timely and accurate information to Flight Crews, Operations Management, Flight Operations Personnel and others as needed to produce safe, efficient and timely flight planning services. Works effectively with internal and external customers, as well as peers and management, to provide safe and efficient airlift support services to Flight Crews and customers; works effectively with internal and external customers, as well as peers and management, to provide safe and efficient airlift support services to Flight Crews and customers. Proactively understands the customer’s (internal and external) needs and takes the initiatives to ensure those needs are met or exceeded. Assist in maintaining flight logs, flight records and operational files. 2015- 20106 – CWT SATO Travel (MCRD), Senior Travel Counselor (International) San Diego Ca. Creates domestic and international travel arrangements for military & government clients to include air, hotel and ground transportation, use available sources such as TSA, state department web sites, news agencies; etc. to stay informed of current international affairs; advises clients of international travel requirements such as visas, passports, immunizations. Strong working knowledge and understanding of international pricing rules and procedures, supports one or more accounts; operates within general procedures with supervised results, interacts with traveler, travel arranger; and travel manager. Provide senior level of support for customer service and technical issues.

2013 - 2015. Temecula Olive Oil Company. Manager - San Diego Ca Store Manager for high end olive oil and olive oil products boutique in Old Town San Diego, daily responsibilities and duties entail: Handle all merchandising, inventory control, ordering, cash control, and maintenance. Oversee store opening and closing procedures. Direct sales floor activities, assist customers and address customer concerns. Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies. Hire, train, and coordinate a staff of 18. Taking the time to coach colleagues by example every day, on and off the shop floor by maintaining awareness of market trends in the retail industry, and monitoring what local competitors are doing. Handling & responding to all customer complaints and comments in a timely effective manner. Responsible for writing and composing standard operating procedures handbook for the entire company and all 4 retail stores along with manual on educating staff on procedures for product tastings at the tasting bar, customer shipments.

2007 – 2012 Qualcomm. Executive Assistant to the Senior Director of Aviation – San Diego Ca Provided administrative and project support the Director and his department as a whole. This role consist of a variety of tasks including the following: Prepare and maintain the director’s schedule, to include meetings, budgets, etc., and support ongoing communication to support the director and department in his absence. Make travel arrangements. Answer incoming phone calls/ call screen and rerouting to the appropriate person(s), Greet visitors and determine whether they should be given access to specific individuals. Compile data and conduct research. Efficiently create complex documents, reports or presentations using MS Word, spreadsheet software and/or PowerPoint. Open, sort, and distribute incoming correspondence. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Prepare responses to correspondence containing routine inquiries, type department correspondence from verbal or written directions. Prepare agendas and make arrangements for meetings. Attend meetings to record minutes. Accurately compile, transcribe, and distribute minutes of meetings. 2005 – 2007 Bumble Bee Seafood Travel Coordinator – San Diego Ca Managed all aspects of complex pre and post travel logistics including but not limited to: domestic and international air travel, car rental and hotel accommodations. Organize and arrange group travel for conferences, conventions, and seminars. Orchestrate and execute domestic and international travel services for VIP and high-profile travelers. Provide direct daily administrative support to assigned personnel, as directed by management. Ensured vendor contracts were executed accurately and assisted in: negotiating, preparing, redefining, editing, and proof reading of contractual documents; special projects as assigned. 1996 – 2004. American Express. Travel Coordinator – San Diego Ca Developed and maintained long lasting professional relationships with VIP clients and staff. Plan, schedule and coordinate corporate quality event production. Prepare the development and execution of domestic and international travel services for large VIP clients and high-profile travelers. Responsible for accurate implementation of all travel related details including: air travel, car rental and hotel accommodations. Display excellent customer service skills and problem solving skills to resolve customer service issues. SEMINARS AND PROFESSIONAL GROWTH

Proficient in SABRE GDS

Expert proficiency with FOS scheduling software

Professional Seminars Attended with Dates of

Attendance International Operators Conference

2009, 2010, 2011 National Business Aviation

Conference 2011

Schedulers and Dispatchers Conference 2008, 2009

Aviation Courses Completed

Basic Scheduling/Scheduler and Dispatcher Function The Elements and Practice of Corporate Aircraft Scheduling and Dispatch International Trip Planning for Corporate Schedulers and Dispatchers

EDUCATION

Johnson State College

Tourism and Recreational Management Spring/Summer 8 month Program Wilma Boyd School of Travel & Business

Travel Tourism and Recreational Management – Travel Agent Training ACHIEVEMENTS

Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognized for accuracy, attention to detail and strong work ethic. Proven strong interpersonal and communication skills. Worked closely with organization’s top executives, Board of Directors and administrative assistance to manage, schedule and organize all aspect of event travel on corporate jet to include - China Olympics, Vancouver Olympics, and World Cup in South Africa. PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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