Customer Service Sales

COLONEL E. GRANT **********@****.***

Skills summary: A seasoned manager with a proven record of success with emphasis on effective communications. Multitasking is inherent to my professional skills coupled and able to multitask. I think quickly on my feet. I perform effectively in pressure situations and demonstrate excellent customer service skills. I drive operational excellence and continuous improvement initiatives, focused on safety, quality, efficiency, productivity, customer satisfaction, and cost, utilizing Lean thinking. I have successfully managed three successful startup operations where I drove Lean transformation resulting in sustained improvement and positive culture change through the working knowledge of Lean operating principles.

Qualifications:

Supervisory/ Management:

Effective Communication skills: Competent communicating ideas and request to others orally and in writing.

Interpersonal skills: Experienced to deal with the influences, which affect subordinates’ personalities to give them knowledge, experience, abilities, proclivity, and uniqueness be fitting them to achieve his or her maximum potential. Capable delegating the right work to the right person. Team leadership skills: Adept to oversee groups both formal and an informal. Skillful in determining what stage a group has reached to forecast and control development towards team prominence. Proficient in fulfilling the following elements;

Forecasting

Planning

Organizing (Co-coordinating)

Motivating

Monitoring and controlling

Customer Service:

Deal directly with customers either by telephone, electronically or in person

Take action promptly deal with and resolve customer complaints

Process orders, forms, applications and requests

Communicate requests and unresolved issues to the designated resource

Communicate and coordinate with internal departments Sales and Marketing

Demonstrate team leadership, supervision, organization and excellent communication skills.

Measure the effectiveness of marketing, advertising, communications programs, strategies and deliver value to customers.

Comfortable speaking and PowerPoint presenting in front of groups of any size. Manufacturing/Management

Review processing schedules and orders to make decisions concerning assignments, considering budgetary limitations and time constraints. Inventory requirements, staffing requirements, work procedures

Develop or implement tracking systems, analyzing throughput, quality control, maintenance, or other operational reports, to detect operational problems.

Hire, train, evaluate, or discharge staff or resolve personnel grievances. Relevant experience:

Colonel's Custom Flooring Empire Flooring Authorized Rep. Denver Co. 2015 - present AML Construction and Design group Operations Director Denver Co. 2014 - 2015 K Designers Marketing Director Denver Co. 2014 - 2014 Mattress King Inside Sales Associate Denver Co. 2013 - 2014 Hospital Shared Services Biomedical Technician I Denver Co 2012 - 2013 Aramark Healthcare Biomedical Technician I Charlotte, NC 2012 - 2012 Phoenix University Full Time Student Lone Tree Co 2008 – 2012 References available on request

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