Sales Customer Service

Joshwa Rittenhouse

Houston, TX 713-***-****

**********@*****.***

Parts sales professional with 8 years experience to include: knowledge in ADP inventory software, parts department management software, warehouse management, GM parts warranty management, various computer skills.

Knowledge / Skills

Manager assistant: Logistical support, ADP management level support, local inventory upper level support, General Motors inventory control policy support, daily stock order posting and adjustments, Order shortage / overage claims to General Motors.

Warehouse management: Receiving stock orders, GM warranty part returns, quarterly cycle counts, annual inventory preparation.

Retail sales: Incoming phone calls, assists walk in customers.

Pro Shop manager: Maintains inventory levels and adjustments, cycle counts, works with various outside vendors for inventory replenishment.

GM accessory specialist: Proficient in all aspects of GM accessories, assists customers regarding vehicle accessories, managed internet customer accessory orders.

Wholesale: Assists mechanics with parts requests, repair order management, assists service advisors, works with other GM and non GM dealerships for parts orders, works with various aftermarket vendors.

Experience

Autonation Chevrolet Sales Consultant - Mar-2009 – Oct-2009

Autonation Chevrolet Auto Service Advisor - Oct -2009 - Oct- 2010

Autonation Chevrolet Parts Advisor - Oct- 2010 - 2016

PREVIOUS EMPLOYMENT

U.S. Army Experience Dec 1995 - Apr 2007

Fire Support Team Leader

Trained personnel and maintained professional standards in all job aspects.

Responsible for building maintenance and repair.

Responsible for building key control.

Responsible for personnel accountability of 250 individuals and more.

Prepared staff journals.

Effectively counseled personnel on job standards and self improvement.

Iron Workers Union 1987-1988 (summer employment)

Carpenters Union 1988-1989 (summer employment)

V1 Oil Company (1992-1995)

Convenience store operations to include operating cash register, credit card machine, bank deposits, vending machine inventory and restocking, customer service, shift and master sales reports, area maintenance, propane bottle inspections, filling propane bottles and repairing propane bottle valves.

EDUCATION

Graduate, Natrona County High School 1992,

Army 1995 – 2007, Various Courses, Schools, Certificates

Primary Leadership Development Course 1999, Germany

Diploma: Barton Community College, Fort Riley, Kansas 2002, Restoration and Unification School Certificate

Diploma: Barton Community College Fort Riley, Kansas 2002, U.S. Energy Conservation School Certificate

AutoNation "Sales 101 Training Course" - 2009

GM 2009 Sales Consultant Certification - 2009

GM 2009 Sales Consultant Top Honors Certification - 2009

GM 2010 - Present - Parts Advisor Certification to include Top Honors Certification

REFERENCES

Available upon request.

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