Management Information Systems, Information Security, Business Analyst

Jenelle Eichler

*** ********* ** ** **********, DC 20011 301-***-**** **********@*****.***

A Business Analyst and Financial Services Professional seeks to bring 10+ years of professional experience to an industry-leading employer. Strong history of success in Data Analytics, Modelling, Projections, Information Systems Management and sales positions. History of prospecting, engaging and maintain relationships with potential and new clients. Proven record of installing, configuring, troubleshooting, maintaining, and supporting a wide range of programs and applications. Diligent and goal-oriented, with the skills and experience needed to make an immediate positive impact in any fast-paced analytical team.

Software Skills: Microsoft Excel, Oracle Database, OLAP, SAS

EDUCATION

MASTERS DEGREE DECEMBER 2016 BOWIE STATE UNIVERSITY

Major: Management Information System

Concentration: Information Security Management

Golden Key Honor Society Nominee, National Society of Leadership Nominee

BACHELORS DEGREE MAY 2010 UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE UMUC

Major: Finance

Experience

ACCOUNT MANAGER ESIS 2010-2012

Examined big data from Quasi Government agency Logged and tracked incidents for five major US transportation hubs. Extracted data for use in regulatory reports. Trouble shot and corrected Excel macros, pivot tables and equations developed by other staff. Developed Salesforce account to manage data for consulting clients.

Software Development. Worked with upper management to create GUI, dashboard and interfaces for software to be developed for the agency.

Created Job Hazard Analysis for Osha consulting clients. Logged payroll for team of 30 to 40 employees.

Created training modules for billable tasks and standard operational procedures for OSHA consultants.

ANALYTICS ASSISTANT SOUTHRIDGE CAPITAL 2006-2009

Worked with Senior Data Analyst in an Asset Management Firm to support multiple clients.

Worked with a team environment by creating tables, running queries and reports for projects.

Extracted data from financial reporting companies, ran correlational, regression and risk analysis for senior management and key decision makers.

SALES & MARKETING AMERIQUEST 2005-2006

Demonstrate strong verbal, written and analytical skills by serving as the loan officer under the local branch manager.

Proven sales ability by breaking company sales records for the branch, averaged $70,000 in revenue monthly.

Used Census Bureau and other public information data to prospect for target customer base.

Marketed mortgage products to outside realtors, local associations for police officers and teachers.

Worked closely with vendors and processors to ensure that customer accounts were processed and completed with accuracy and on time.

HELP DESK SUPPORT TECHNICIAN MBNA 2001-2005

Started as a part-time intern, assisted upper IT management while maintaining/configuring client Windows XP workstations.

Used troubleshooting skills to resolve over 90% of issues and problems; managed accounts with Active Directory.

Managed the internal intranet, Camera/Video Display system, and a key 50+ machine rollout.

Used Remedy to log and resolve tickets for user’s issues, recording all processes taken, including calls to customers.

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