Data Entry Customer Service
Resume:
Michelle Elisa Cruz
*********@*****.***
Bronx, NY 10473
Experience: Good Will/Temps: Brooklyn, NY
Department of Education/Division of Instructional and 10/2011 to 06/2016
Information Technology
Data Entry Analysis
Dealing with Dept. of Education Students and documents in all five boroughs to correct and submit all documents which allowed students to be properly placed so that they can get proper care for students with disabilities.
This process includes: analyzing and correcting Referrals, in entering Social History, checking for parental signatures on attachment sheets, making sure that all forms are correct so that Individualized Education Programs (IEP) can be entered to finalize the student.
Support a system-wide upgrade from a DOX-based program to an Internet-based program.
Code, update and enter individualized education records for thousands of special education students in the nation’s largest public school system.
Greeting people as they come in for meetings.
U.S. Census Bureau: Bronx, NY
Enumerator 05/2010 to 08/2010
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and receive additional instructions.
NYC Housing Authority, Micro graphs Unit. Long Island City, NY
Civil Service/Clerical Associate II 02/2006 to 08/2008
Prepared documents to be filmed.
Photographing documents using microfilm.
Scanning microfiche into computer.
Internal Revenue Service Philadelphia, PA
Mail Clerk April, 2004
Sorted incoming mail for distribution and dispatched outgoing mail.
Opened envelopes by hand and machine.
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Dept. of Environmental Protection, Water & Sewer Board Bronx, NY
Customer Service 05/1998 to 08/2002
Took orders for such items as repairs and reading of water meters.
Answered customer’s telephone, mail and in-person inquiries and directed customers to appropriate sales area.
Fedcap Service Bureau New York, NY
Data Entry Clerk 09/1995 to 05/1998
Entered alphabetic and numeric data from source documents into computer, using data entry device, such as keyboard and optical scanner for Transit Authority and General Vision.
Adlai E. Stevenson High School Bronx, NY
School Aide 04/1994 to 06/1994
Filing, messenger, and any necessary photocopying.
Caring Community New York, NY
Receptionist 02/1993 to 06/1993
Answered phones, filing, and photocopying.
Education:
Briarcliffe College Bethpage, NY
Undergraduate 07/2007 to 05/2008
Art Institute of Philadelphia Philadelphia, PA
Undergraduate 09/2002 to 12/2005
Fedcap Training New York, NY
Data Entry Certificate January 1995
Adlai E. Stevenson High School Bronx, NY
Diploma 09/1991 to 06/1994
Skills: Knowledge of:
Adobe PhotoshopCS5, MS Word, MS PowerPoint, MS Outlook, MS Excel
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