Customer Service Professional

STANLEY NOZIL

********@*****.*** 718-***-****

*3+ years of success with high profile companies that include Home Depot ad Jetblue Result Includes:

● Drove revenue gain of 17% by creating new division within EbroidmeNYC.

● Increased web traffic by up to 50% through social media marketing initiative.

● Received the top TOP QUALITY service and sales over $500k award

● Designed direct Email campaign that increased conversion rate.

● Reduce shrink by 15% to 20% monthly by providing better training to employees. . PROFESSIONAL EXPERIENCE.

EMBROIDME MIDTOWN NEW YORK, NY

Project manager/Customer Care 2011 Present

● Retail business and technology domain knowledge including merchandising, design, product development, sourcing, manufacturing, transportation, logistics, distribution.

● Order management, customer service, including enabling platforms, systems, integrations, and data

● Drive to successful achievement of business and project goals, focus on quality, schedule and cost.

● Managed client inquiries and any customer service related issues or concerns.

● Created new revenue stream by drafted a on site Embroidery program. SHANDALES CLOSET BRONX, NY

Manager / Buyer 2009 2011

● Differentiated product into assortments, takes informed risks.

● Developed unique way to differentiate merchandise with the understanding of product development.

● Analyzed current market trends and ideas to recommend and develop new items for purchase.

● Negotiated with vendors, both domestic and international, for price and delivery

● Managed staffing, orientation and training to ensure competent associates are trained and scheduled to properly service our customers.

JETBLUE AIRWAYS JAMAICA, NY

Logistic / Inventory 2005 2009

● Lead warehouse improvement initiatives to advance operational efficiencies.

● Coordinated proper handling of aircraft parts, shipping, and receiving to avoid damage,

● Corrected routine errors in forms bins items in serviceable condition, sorts non serviceable items

● Maintained awareness of Suspected Unapproved Parts (SUP)

● Monitored computer for open requisitions to determine if requested parts/materials are still needed. EDUCATION

KATHARINE GIBBS NEW YORK, NY

COMPUTER SCIENCE / AAS – 2001

EMPIRE STATE COLLEGE New York, NY

P roject management, Audit, Customer service, Communication, Mentoring, Coaching, Microsoft Office, C ritical Thinking, Negotiation skills, Inventory control, Sale

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