Customer Service Manager

Thomas Bird

Freight Operations Supervisor - Con-Way Freight

New Richmond, WI

*******@*****.*** - 651-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Freight Operations Supervisor

Con-Way Freight - Eagan, MN - 2013 to Present

* Recruited to assume a wide range of duties for this National LTL leader.

* Direct, coach and lead staff of 83.

* Meet/exceed goals using continuous improvement and standard work.

* Communicate daily with members of management on the progress of the operations. Operations Supervisor

UPS-SCS - Mendota Heights, MN - 2012 to 2013

* Recruited to assume wide-ranging duties and responsibilities for this Global leader.

* Direct, supervise, manage and mentor staff of 51.

* Oversee inbound/outbound shipments for both international and domestic deliveries.

* Meet/exceed stringent delivery schedules.

* Interface/communicate with customers on a daily basis to meet client needs/expectations.

* Coordinate materials transport among company facilities to achieve schedule objectives. Logistics Manager

Tenere Inc - Dresser, WI - 2007 to 2012

* Recruited to assume wide-ranging duties and responsibilities for this regional leader.

* Direct, supervise, manage and mentor staff of ten.

* Oversee inbound/outbound shipments for both international and domestic deliveries.

* Successfully negotiate positive pricing with U.S. and international freight carriers.

* Ensure compliance with U.S. Customs and border protection regulations.

* Meet/exceed stringent delivery schedules.

* Interface/communicate with customers on a daily basis to meet client needs/expectations.

* Coordinate materials transport among company facilities to achieve production schedule objectives.

* Slashed overall freight cost 17% during tenure.

Owner/Operator

Mister Goodcents Subs and Pasta - Cottage Grove, MN - 2005 to 2007 In this position gained extensive business operations background covering marketing, financial control, HR, staff supervision, budgeting and customer service. Independent Contractor

FedEX Ground - Mahtomedi, MN - 2001 to 2005

* Retained to deliver/pick-up packages on route comprised of both commercial businesses and individual customers.

* Ensured timely and safe operations.

* Delivered exceptional service leading to increased/repeat business. Other Background

EDUCATION

BA in Aviation

Aviation Training Academy - Bloomington, MN

2004

Certification in Supervision/Business

Century College - White Bear Lake, MN

1995

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