Customer Service Social Media

Objectives

Hard working Executive Assistant/Office Administrator with proven leadership and organizational skills seeking to apply my abilities in a growth oriented company.

Experience

Shutterfly Inc., Fort Mill SC

9/16/2011-7/27/2016

Office Administrator/Bulk Order Contract Manager/Social Media Administrator

Executed bulk contracts for corporate accounts and celebrity clients that are interested in purchasing photo books, photo gifts and home decor for company gifts meetings award ceremonies or events. Coordinated HR duties such as interviews, prescreening, and data entry new hire information such as direct deposit and tax forms. Performed training for agents that assist customers inquiring about bulk ordering and standard customer service responsibilities. Oversee taxation request from clients inquiring about ordering bulk items from Shutterfly. Oversee all brands social media marketing, social media interfacing provide assistance to customers through social media business management powered by Facebook and Spreadfast software. Arranged team meetings, staffing schedules, weekly overviews, office administration duties. Software and System Experience: Vertex Taxation System, Oracle Right Now, Kronos, Spreadfast, Facebook Business Management, Prezi, Cybersource, Microsoft Office 2016, Google Chrome, Internet Explorer, Mozilla Firefox.

Avenue Clothing, Hickory NC

10/2008-8/2011

Assistant Store Management

Managed floor sales team. Trained associates on sales, customer interfacing, cleanliness of the store. Controlled inventory, scheduling, payroll, floor plans for the store and team meetings. Arranged seasonal fashion shows and model call for the store.

Education

Harding University High School, Charlotte NC, 1993-1996

Science Math and Technology

Business Management Credited Scholar

Junior Innovative Honoree

References

Upon Request

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