Customer Service Sales

Eddie Gil

**** ****** **. *** ********, CA ***** 818-***-****

*********@*****.***

Education

San Fernando High School San Fernando, CA

- High School Diploma, summer '08

- Student from 2004 to 2008

Pierce College Woodland Hills, CA A+ class taken, passed. (Cert. In progress)

Additional Education

•Some computer college courses taken, 2010 & 2014

Certifications/ Licenses

- Certified MHE Trainer & Operator (through employer).

Equipment includes; Reach Truck, Counterbalance Forklift, Stock Order Picker

- A+ Certification in progress

Work Experience

Lake View Terrace Public Library Sylmar, CA

Volunteer, summer '06

- Complete all tasks given to me by head librarian.

- Helped library organize and box books donated to Phoenix House.

- Do inventory in certain sections of the library.

- Helped library patrons.

Macy's Burbank, CA

Recovery, Seasonal 11/2009 – 2/2010

- Helped cashier/sales persons perform tasks thought the shift.

- Fixed clothes on racks, folded clothes as well as go-backs.

- Did inventory overnight on several occasions.

- Helped customers with sales or customer service issues.

Mentoring of America Chatsworth, CA

Call Center Rep, 1/2009 – 10/2010

- Called individuals who purchased either an internet business program or real estate program and offered them coaching, and then sent them over to the closer/ lead.

- Personal best was a sale of coaching services for $10,000.

- All sales were conducted over the phone.

- Did basic customer service for clients who called in with question/ issues regarding program.

Cardinal Health Valencia, CA

Warehouse Associate II, 11/2010 - Current

- Primary task is to fulfill customer (i.e. hospitals, pharmacies retail etc.) orders. As filling order I packed product in plastic totes or boxes.

- Filled prescription, chemotherapy and over the counter product.

- Company certified me according to OSHA regulations on MHE, such as; Order Picker, Counterbalanced Forklift and Reach Truck.

- Also trained in shipping tasks such as palletizing boxes according to route, wrapping pallets by hand, loading trucks with MHE.

- Trained on using a report system online to track job productivity and shipping status.

- Have been left for weeks at a time leading the department while the lead was out.

- Have participated on multiple Kaizen projects, which the outcome was successful.

- Performed inventory process.

- Have received Employee of the Month (twice) award for leadership and team work.

- Certified as an MHE trainer (through employer).

Skills/ Abilities

- Fluent in Spanish

- Experience with computers and applications

- Exceptional communication and leadership skills

- Dedication to learning new tasks/ responsibilities

- Have worked in physically demanding and office setting jobs so I can be versatile in job areas

- Fast learner, and willing to learn new ideas/ practices

- 55+ wpm

- Experience with MS applications (Word, Powerpoint, Outlook, Excel)

- Experience troubleshooting and maintaining desktop and laptop (software and hardware)

- Experienced with building desktop pc

- Basic network setup, (modem, wifi, router, cabling)

- Experience with WMS

References

Sergio Montes

Former Shift Lead

Phone: 818-***-****

Jerry Brazzle

Coworker

Phone: 661-***-****

Kevin Mercado

Coworker

Phone: 661-***-****

Ruben Rodriguez

Former Coworker

Phone: 818-***-****

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