Customer Service Supply Chain

Khalid Almesned

**** ******** ** ***#9-937-***-****

Dayton, OH 45431 966-*********

**********@*****.***

OBJECTIVE

Seeking a position in an organization in Industrial, Systems, and Human Engineering/Supply Chain Management where I could utilize my knowledge and experience to help and value to the organization. EDUCATION

Bachelor of Science in Industrial System Engineering May 2016 Minor in Supply Chain Management

Wright State University, Dayton, OH

COURSES

Supply Chain Design

Optimization Method

Production & Services

Human Factors

Statistics

Usability Engineering

Engineering Economy

Ergonomics

Computer Application

CERTIFICATIONS

Six Sigma Green Belt Certificate. (IIE) December 2014 Occupational Safety and Health Administration. (OSHA) November 2015 RELEVANT EXPERIENCE

Visual Basic Class Project: Spring 2015

● Minimized the number of employees who must be hired in the company using Solver tool.

● Created a friendly user form using VBA so users can easily enter the data.

● Determined the constrain, decision variables, and objective function in order to do the Solver set up. Usability Engineering Class Project: Spring 2105

● Created a website prototype using Axure software. Tech base Venture Class Project: Spring 2016

● Developed Voice Recognition Utilities for Disabled Gamers. Production & Service systems:

Optimized the ordering and inventory methods for Produce items.

Optimized the sales forecasting method.

Senior Design Project, Wright State University. Dayton, OH: Spring 2016

● Developed a tool that will allow the student do their academic program to be completed electronically.

● The tool has the capability of catching course prerequisites within the program of study and potentially restricting the ability to improperly add a course or courses out of sequence. TECHNICAL SKILLS

Microsoft Word

Microsoft Excel

Visual Basic for Application (VBA)

Solver

JMP

Arena

Matlab

Solidwork

OTHER WORK EXPERIENCE

Bank Customer Service Representative: October 2010

Worked with and advised customers in opening accounts and performing transactions.

Collected customer information and input data into the system ensuring confidentiality at all times.

Assisted customers with taking out different types of loans including personal auto home equity etc.

Met with new bank customers to explain all the services and features the bank has to offer.

Placed phone calls to current bank customers regarding account changes or suggested options.

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