Customer Service Sales

brenda santos

**** ******* ******* **** *********, NC 28273 *******@*****.*** home:704-***-****/cell:631-***-****

Profile

Customer Service * Collections * Receptionist *Sale Representative

Professional Overview: Energetic, results-oriented, team-player. Eager to bring my strong customer service skills to a growing company who needs top-level support

Core Competencies

Dependable

Responsible

Organized

Hard-worker

Multi-Tasked

Self-motivated

Professional Experience

Carolina Title Loans- Rock Hill, SC

Collections/Sales Representative (present) *****-**********@***.**********.***

Assisted customers with excellent customer service. Prepared and processed title loans. Processed payments for loans. Provided outbound calls for payment reminders and past due accounts. Communicated thoroughly and effectively with customers on a daily basis. Answered and transferred incoming calls. Used computer system daily to document all information. Copied, faxed and mailed documents. Handled accounts for customers with delinquent accounts.

Walmart Supercenter- Charlotte, NC

Sales Associate (October 2007-November 2011)

Worked cash registers, maintained accountability for merchandise on sales floor. Assist customers on a daily basis-providing excellent customer service.

Positive Promotions- Hauppauge, NY

Customer Service Representative (February 2007-September 2007)

Developed new customer relations through telephone contact and sales activity. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Provided excellent quality for reports and provided great customer service to clients.

Felix M. German-West Islip, NY

Medical Receptionist (December 2003-February 2007)

Greeted and assisted clients on a daily basis. Responsible for scheduling appointments and entering necessary information into computer system. Faxed and copied documents the doctor or clients needs. Processed payments accurately. Answered incoming phone calls; received and delivered messages for the doctor. Checked in/out patients; assured their visit was satisfactory.

Computer Skills

PowerPoint, Excel, Microsoft Office, 10-key proficient

References

Available upon request

Education

Ross High School, Brentwood NY

1984 Diploma

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