Customer Service Sales

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Cell 801-***-**** Home 801-***-****

Michael B. Watson

Objective Apply my twenty years of experience as an expert business asset developer gained from various management and operational disciplines. Successfully contribute in building NOI, brand loyalty, client experience and employee dedication by implementing forward thinking strategies and tactics. Key Strengths and Qualifications

Strategy-

Recognized as a leader who supports and builds the strengths of partners.

Passionate in finding market trends, variances and vacancies to capitalize on them and build market share.

Successfully pioneered a new concept for Ethan Allen by developing a smaller footprint retail space in a new market, expanding market share and sales for minimal cost and risk.

Built brand identity in new product launch and personalized introduction to current and new clients.

Constantly working one on one with sales staff to find new strategies to increase sales

Productively strategized while addressing potential pitfalls and operational challenges, brought about by market changes and other variables, to proactively protect profitability and maintain employee morale. Operational-

Partner with various parts of management to find better methods and processes of utilizing human capital and other capital to increase operational effectiveness, safety and cost savings.

Eagerly work with various employee groups and “get my hands dirty” to develop new processes while achieving employee ownership and buy in for program implementation.

Naturally curious and fascinated in the workings of the business processes in all industries as frequently lessons I learned are transferable to other industries.

Maintain high workplace satisfaction and associate loyalty with very minimal turnover.

Successfully negotiated the purchase/sale and lease of multiple commercial properties. Commercial-

Direct business while building relationships with over 10,000 unique purchasing clients by providing exceptional service within homes and businesses from initial greeting to delivery and follow up.

Productively manage client expectations to accomplish clear understanding of the relationship to provide successful outcomes.

Manage the logistics on large-scale projects with multiple stakeholders while increasing profits and strengthening relationships.

Recognized for achieving high satisfaction ratings from clients resulted in long term relationships. Financial-

Collaborate with executives to establish realistic annual budgets for operations and capital expenditures.

Tightly managed financial aspects of business while operating through the leanest period in the company history.

Work with CPAs in compiling month-end and annual financial reports.

Maintain relationships with banks to proactively assess issues that might arise in renewals of loans or lines of credit. Employment

3/2015-Current InteriorWorx Sandy, Utah

Senior VP of Business Development/ President Commercial Division

-Responsible for transitioning a sales group of 3 individual companies into one unit

-Key member of Senior Executive Committee responsible for nine individual companies

-Participate in due diligence component of multiple acquisitions

-Responsible for over $30 Million in revenue

-Work closely with CEO, CFO and COO as well as Managing Director of Private Equity group

-Oversee new brand recognition while working with ad agency in creating collateral pieces as well as reaching out current and potential clients

-Built a sales and support staff to capitalize on a new market segment

-Grew client base without a degradation in service to existing base

-My team was responsible for the sales and selections of interior finishes for more than 1,000 homes in 2015.

11/2014- Current Mason’s Interiors Salt Lake City, Utah President

-Guided company through tumultuous transition of ownership

-Responsible for all financial transitions of company to new entity

-Retained key employees through transition

-Foster relationships with key vendors

-Responsible for all AP/AR and Accounting functions

-Work closely with ownership group in their behalf to maintain business

-Helped negotiate a settlement between previous ownership group and current owners

-Currently finishing up day to day business through company transition 10/2004- 8/2014 Ethan Allen of Utah Sandy, Utah

President/ General Manager

-Increased annual sales by 15% each year from 2009-2014

-Developed new hospitality contract business for Ethan Allen

-Recognized as #1 retailer in customer service in 2012 globally

-Successfully pioneered and opened first style studio concept for Ethan Allen

-Instituted safety training program with operations manager that resulted in only one workers compensation claim in the last ten years

-Restructured the logistics of how product was being received and delivered to clients in order to improve efficiencies of local crew members and safety, while maximizing client satisfaction 03/2003-10/2004 Ethan Allen of Utah Salt Lake City, Utah Sales Manager

-Mentored Project Managers and 25 Interior Designers/Sales Associates

-Increased average sale per client by 18%

-Worked closely with each Interior Designer, assisting with large projects, advanced training and business building.

-Trained staff in using proprietary point of purchase system 06/1998-03/2003 Ethan Allen of Utah Salt Lake City, Utah Operations Manager

-Introduced new and effective procedures increasing safety, delivery quality and client satisfaction

-Instituted management “ride-alongs” on deliveries to gain first hand knowledge of delivery process and problem solving

-Built a new warehouse facility for 10% under budget and appraisal

-Effectively negotiated and purchased new trucks and vehicles and operated the fleet

-Developed rapport with contractors while overseeing the renovation of a 40 year old building and bringing it up to code for our new showroom

-Reduced costs by 10% and decreased liabilities through re-structuring corporate entities

-Researched and contracted for implementation of new point of purchase system Education 1995-1999 University of Utah Salt Lake City, Utah Bachelor of Science- Major: Business Management

Accomplishments 2014-Current Member of InteriorWorx Senior Executive Committee 2010-2013 Member of Global Ethan Allen Dealer Advisory Board to Chairman

2012-2014 Member of Global Ethan Allen Manufacturing Quality Review Team 2013 Recognized Globally as Outstanding Ethan Allen Operator 2012 Recognized Globally as #1 Ethan Allen Retailer in Customer Service 2011 Founding Member of Global Ethan Allen “Gen X” Advisory Board to the Chairman

2006-2007 Member of Global Ethan Allen Training Development Committee 2002-2004 Member of Global Ethan Allen Customer Service Committee 1992 Awarded Eagle Scout from Boy Scouts of America Volunteer Work 2010-2012 Visual Art Institute Board of Directors 2000-Current Volunteer with Boy Scouts of America

2010-2014 Junior Jazz Youth Basketball Coach

For Privacy Reasons References Available Upon Request

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