Manager Customer Service

James M. Johnson

*** *. **** **.

Broken Arrow, Oklahoma 74011

918-***-****

********@*****.***

EDUCATION

Northeastern State University Master of Business Administration

Northeastern State University Bachelor of Business Administration

United States Marine Corps Specialized training/Leadership training

EMPLOYMENT HISTORY

2013-Present Lead Agent- Import Transportation Expeditors International

2005-2013 Restaurant Manager/Assistant Manager Mazzio’s Corporation

HIGHLIGHTS OF QUALIFICATIONS

Extensive management and organizational leadership experience.

Experienced manager in high volume business environments.

Accounted for equipment in excess of $1 million in value.

Proficient with pricing, quoting, RFQ’s, inventory, and cost controls.

Proven record of outstanding vendor relationships and customer service.

College level Spanish speaking capabilities.

Advanced level Microsoft Word, Excel, PowerPoint, Access, Project, and Outlook.

EXPERIENCE

Expeditors International

Coordinated import shipments for multiple commercial clients.

Provided supervision, training, and support for import department employees.

Constructed and/or participated in quoting, RFQ’s, and bids.

Ensured correct billing practices and continuous adherence to SOP’s.

Knowledge of logistics industry and governmental regulations.

Dangerous Goods/Hazardous Materials Certified.

Proven successful history of customer satisfaction and vendor relationships.

Management

Extensive experience in hiring, training, and developing personnel.

Implemented corporate strategies, programs and initiatives.

Strong understanding of drivers of profitability.

Experienced in inventory, purchasing, and other operational support activities.

Successful history with labor, monetary, and other profitability controls.

Firm understanding of Human Resource employment laws.

Strong knowledge of health and safety practices.

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