Pharmacy Technician Administrative Assistant

Objective

Obtain a position that provides opportunity for growth and advancement while utilizing my skills and knowledge.

Exact Care Pharmacy April 2016- Present

Care Team Member- I participate in compliance packaging for patients; I complete all prior authorizations for the specialty medications, special care clients, and long term facility patients. I also fill and monitor the refill too soon que, verify all insulin prescriptions for the day supply and create short supplies in order to get medications to a patient while waiting for their compliance 30 day pack to be made. I also answer phone calls, refills medications and help to prepare clients profiles for submission. Contact doctors, short and type prescriptions and maintaining the refill denial que. In addition to what is asked of me while exercising my pharmaceutical and administrative knowledge.

Experience

Gentry Health Services & Discount Drug Mart March 2015- April 2016 Patient Care Coordinator- Including retail pharmacy technician responsibilities listed under Discount Drug Mart on the specialty side I also located Copay assistance for commercial, Medicare and Medicaid patients. I placed refill calls for specialty medications, completed ‘Therigy assessments’ for patients both new and existing, managed the medication inventory, placed all drug orders, initiated and followed though until completion on Prior Authorizations. I interacted on ‘Live Chat’ assisting patients, communicated daily with patients from inbound calls, arranged for delivery of the specialty medications and documented all retail medication pick-ups in our system including payment.

Cleveland Urology Associates May 2014- March 2015

Administrative Assistant- Registering new patients, creating, rescheduling and canceling patient appointments and surgeries. Verifying health and insurance information on each patient, balancing a journal with all general and procedural Co-pays, updating new patient information, proving adequate procedural information packets and instructions. Allocating prescriptions for select patients to the appropriate pharmacies. Ensuring all doctorial and office supplies are at both of the locations I am in charge of. Answering phone calls and patient questions, as well as general day-to-day office work.

Discount Drug Mart September 2011-May 2014

Pharmacy Technician. Create and manage bi-weekly schedule for pharmacy employees, fill prescriptions, contact physicians to verify prescriptions, sell prescriptions, set up Mediation Therapy Management conferences, explain proper medication dosing and instructions, maintain prescription prioritization throughout prescription processing including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles, communicated with insurance companies for patient eligibility, manage overrides from insurance companies, Resolve Third Party rejections and complete any manual claim forms, mix/create medications, conduct inventory medication counts, stock and perform other maintenance duties, maintain customer/patient confidentiality according to HIPAA and company standards, adhere to corporate workflow and ensure quality assurance standards are maintained at all times, participate in all required store operational meetings, maintain in-stock by ensuring all inventory management policies and procedures are followed and utilize appropriate reports to maintain replenishment.

Walgreens 2008-2010

Pharmacy Technician. Responsible for filling and completing prescriptions, communicating with physicians for prescription verification, educating customers on medication dosing and instructions, working with insurance companies for patient eligibility verification and overrides.

Education

Malone University February 2012-January 2014

Bachelors Degree in Health Services Management.

Cuyahoga Community College August 2006- December 2012

Associates degree in Social Business.

Honors and Awards

L. Roland Strum Scholar. "It recognizes students who go above and beyond what is expected," said Kate Demarest, chair of the Department of Business and Information Technology "They're not just "A" students, they are leaders in the classroom.”

Discount Drug Mart Employee of the Quarter 2013

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