Sales Manager
Resume:
KEVIN MCAHAN
***** **** *** ******* ***** North, Independence, MO 64056 • Cell: 816-***-**** • *******@*****.***
Professional Summary
Highly motivated sales associate with extensive customer service and sales and purchasing experience.
Skills:
Cisco Certified Sales Associate
Avaya Certified Sales Associate
Self-Starter
Well Organized
Detail Oriented
Needs Assessment
Excellent written and Verbal skills
Account management
Negotiation skills
Team Player/Flexible
Work History:
Project Manager, 01/2011 to Current
Zen-Tel, Inc. – Overland Park, KS
Obtain competitive pricing and purchase all goods and equipment for Zen-Tel, Inc. which includes:
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Ensure that all projects are delivered on-time, within scope of work and within budget.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Ensure resource availability and allocation.
Develop a detailed project plan to monitor and track progress.
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
Measure project performance using appropriate tools and techniques.
Report and escalate to management as needed.
Successfully manage the relationship with the client and all stakeholders.
Perform risk management to minimize project risks.
Establish and maintain relationships with third parties/vendor.
Sales and Purchasing manager, 02/2006 to 01/2011
Zen-Tel, Inc. – Overland Park, KS
Obtain competitive pricing and purchase all goods and equipment for Zen-Tel, Inc. which includes:
Verifying purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives solutions.
Forwarding available inventory items by verifying stock; scheduling delivery and tracking the shipping progress of ordered items to ensure installation deadline are achieved.
Obtaining purchased items by forwarding orders to suppliers; monitoring and expediting orders.
Preparing Purchase Orders (POs) by verifying job specifications and budget; obtaining recommendations from suppliers for substitute items.
Verifying receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
Authorizing payment for purchases by forwarding receiving documentation to Accounting department.
Updating job knowledge by participating in educational opportunities.
Seek and partnering with reliable vendors and suppliers and keep up positive Vendor Relations for all existing/new suppliers.
Purchasing the highest quality merchandise at the lowest possible price and in correct amounts.
Preparing Purchase Orders (POs), solicit bid proposals and review requisitions for goods and services.
Research and evaluating suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.
Manage sales for existing In-House customer accounts which includes:
Creating and delivering estimates for customers on specific product/service requests.
Processing Purchase Orders (POs) from customer’s and when necessary arrange drop shipments of any items not in stock.
Creating Invoices for all products and services ordered by customers and forward to accounting for payment processing.
Tracking all orders and keeping our customer’s advised to delivery dates and shipping delays when they arise.
Executing Returns (RMAs) for our customer’s for any defective and or unwanted items.
Maintaining an excellent relationship with In-house or potential new customer to ensure customer satisfaction.
Experienced in Warehouse Management which includes:
Shipping and Receiving
Organizing and maintaining inventory
Pulling and staging material for upcoming installation
Make cold/prospecting calls to potential new customers.
Co-Owner, 03/2005 to Current
B&K Security – Kansas City, MO
Consult with clients to assess risks and to determine security requirements.
Provide customers with cost estimates for equipment and installation.
Install, maintain, or repair security systems, alarm devices, or any other related equipment.
Mount and fasten control panels, door and window contacts, sensors, or video cameras and attach low voltage, coax and telephone wiring to connect components.
Low Voltage Cabling - Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables.
Troubleshoot and diagnoses causes of electrical problems or failures in assigned systems for the purpose of identifying equipment and/or systems repair.
Provide customer support and service to residential and business security customers.
Conduct home/business security orientations and trainings with customers.
Prepare documents, such as invoices or warranties.
Create and maintain marketing material, i.e. print ads, flyers, social media and website content.
System Training Developer, 08/1999 to 11/2004
AT&T – Lees Summit, MO
Deciphered business requirements and created training material that was used to train all Inbound and Outbound sales Associates.
Designed and delivered highly effective multi-media training.
Project Management – Followed projects through the Life Cycle to implementation including product, system testing and vendor management.
Authored and maintained all system related training material and documents.
Facilitated “Train the Trainer:” sessions to ensure product knowledge for Training Delivery Managers.
Served as a Subject Matter Expert on all online and system simulation tools.
Created and maintained system simulations used for initial and developmental training.
Training Delivery Manager, 07/1997 to 08/1999
AT&T – Lees Summit, MO
Comprehensive knowledge of all instructional training tools and course materials crucial to implementing blended learning programs such as “Selling Skills” and “Needs Based Selling”
Facilitated Initial Training classes of 10-15 new hire employees (4-6 weeks) teaching new employees all skills needed to become a successful Sales associates training included:
Teaching new employees all skills needed to become a successful Sales Associates
System training on all systems used for inbound/outbound sales associates
Product Knowledge
Product Delivery
Call Quality
Conducted developmental training for existing employees to ensure understanding of new programs and procedures.
Sales Team/Development Manager, 04/1995 to 07/1997
AT&T – Lees Summit, MO
Managed a team of 15-20 Inbound/Outbound Sales Associates.
Monitored, coached and developed all sales associates to ensure sales productions, call quality and overall job performance to ensure top level results.
Wrote appraisals and preformed periodic personnel file maintenance which included:
Attendance
Sales results
Call Quality
Customer commendations
Disciplinary actions
Account Representative, 05/1986 to 04/1995
AT&T – Lees Summit, MO
Inbound/Outbound Sales associate:
Made and received Inbound and Outbound sales calls providing various forms of support as it pertains to AT&T Long distance services whicj included:
Trouble shooting billing issues
Providing recommendations/expertise on the AT&T long Distance calling plans
Inputting customer service orders.
Completed the leadership Development Program - required step to be promoted to management within AT&T
Education Certifications
High School Diploma: 1985 Nortel Certified/Authorized Re-seller
William Chrisman High School - Independence, MO Avaya Certified/Authorized Re-seller
BBA: Business Administration, Ongoing Cisco Certified/Authorized Re-seller
University of Missouri Kansas City - Kansas City, MO
BBA: Business Administration, Ongoing
McKinley University - Online - Salt Lake City, UT
Professional References:
Jeff Schwartz
Zen-Tel, Inc – Owner
****@***-***.***
Karen Lisalda
Graybar, Inc. – Sales Manager
*****.*******@*******.***
Tim Mabie
Product Manager/Inside Sales - CBM Inc
****@******.***
Personal References:
James Ingram
TSM – Territory Sales Manager – Animal Supply
**********@*****.***
Bruce Pannell
B&K Security – CEO (Owner)
****@***.***
Richard Easton
Zen-Tel, Inc. - President
**********@*****.***
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