Manager Customer Service
Resume:
Jennifer Burgess
Milford NH
03055
***********@*******.***
Summary: Dedicated hardworking restaurant management professional with extreme daily planning and operations experience. Skilled in staff training, and development. Highly Proactive Manager with 16 years of Restaurant Operations. Background includes sales management, front and back of house operations. Excellent staff management skills. Flexible results oriented Manager offering focused leadership, and restaurant operations knowledge to drive profitability.
WORK HISTORY:
January 2016 to Present Applebees Nashua NH
Assistant General Manager
Responsible for day to Day Operations for Busy Restaurant
Scheduled Kitchen, and Wait Staff Weekly
Work with Operations Team on Yearly Budget
Order all Supplies and Food from Vendors
Listen to Guest Compliments, and Complaints work to resolve their concerns
Interviewed, selected and trained new staff
Inventory Control
Oversee FOH, and BOH Operations
Prepared staff for new menus and changes
Identified problem situations, and worked to resolve them
June 1998 to December 2015 Weathervane Seafoods – Nashua Nh/ Bedford Nh
General Manager and Assistant General Manager
Responsible for day to Day Operations for Busy Seafood Restaurant
Scheduled Kitchen, and Wait Staff Weekly
Work with Operations Team on Yearly Budget
Order all Supplies and Food from Vendors
Listen to Guest Compliments, and Complaints work to resolve their concerns
Interviewed, selected and trained new staff
Inventory Control
Oversee FOH, and BOH Operations
Prepared staff for new menus and changes
Identified problem situations, and worked to resolve them
SKILLS:
Service Oriented
Inventory Control and Record Keeping
Dynamic friendly hostess
Staff Scheduling
Natural leader
Food service background
Strong work ethic
Point of Sale (POS) system operation
Passion for customer service
Trained in performance and wage increase reviews
EDUCATION: Amherst High School
High School Diploma 1994
Serve Safe Certified
Certificate – October 2014
*drug free
*clean driving record
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