System Sales Internet Analyst
Resume:
Oladipo Stephen Famakinwa
******@*****.***
www.linkedin.com/pub/oladipo-stephen-famakinwa/96/524/170
Summary:
Information system management graduate with excellent analytical skills, sales experience and extensive business experience with 7 years of desktop support expertise. Quick learner possessing strong practical knowledge of technical skills particularly in the areas of negotiation, customer service, system analyst forecasting abilities combined with a broader understanding of business operations. Team player with demonstrated ability to increase morale, empower team members and communicate effectively with individuals at all levels within the organization. Proven ability to multitask, identify business and sales deficiencies and developing cost effective solutions for enhancing day to day activities as well as adapting to the constantly changing and dynamic workplace environment.
Education:
Masters in Information System Management (MISM) 2011- 2014
● Keller School of Management Houston TX. GPA 3.54
Bachelors of Science in Economics (BSc) 2000-2006
●Adekunle Ajasin University, Nigeria.
Skills:
● Experience in telecommunication and wireless industry with Apple IOS, Android, Blackberry and Windows mobile troubleshooting skills, SAP, Oracle, CRM, ERP systems and the use of salesforce.com
● Academically proficient in Microsoft Word /Outlook/Excel & Spreadsheets, SharePoint, Visio, Cisco VOIP, VPN, Wire-shark, Citrix, SDLC methodologies, CISCO networking, backup and disaster recovery plans involving the cloud and onsite.
Professional Experience:
AT&T Wireless: Technical Sales Consultant Jan 2009-Present.
● Exceeded monthly quota 130% to budget every month (monthly activation goals are at least 30 activations) by implementing comprehensive sales strategy within the sales team.
● Assisted sales manager in prospecting, building books of business, cold calling and creating sales outside from store resulting in increased traffic by over 100%.
●Learnt the business and financial process of how the store operates and made sure the store was in compliance with company code of business resulting in never getting a score less than 75% in audit scores.
● Facilitated the implementation of a renewed business strategy and company objectives aligned with the new VPGM by attending training and seminars.
● Build, create and provide customer service, rapport, trust and understanding that results in 30% monthly increase in new and return business.
● Educating customers on devices and networks and made sure customer returns are less than 5%.
●Contribute to team building efforts by learning from others teams and stores in different parts of the country via virtual and physical training and personnel observation and integrating these new ideas among coworkers and providing training and supervisory skills to my co-workers.
● Troubleshooting and fixing technical issues on managements, personnel and customers mobile and computer devices via over the phone technical support.
● Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers, netbooks and tablets, customer’s emails, and installing necessary software upgrades.
● Forecasting and analyzing the different buying and selling trends in different day and months in a year and attempting to sell more items based on the season.
●Extensively using Microsoft Excel and spread sheet applications in the presentation of information and different price plans to convince customers and co-workers on the benefits of different plans offered by the company.
● Gathering sales data at the end of each working day with the aid of Microsoft Excel and using the data generated reports to assist in planning for the exceeding of sales goal and quotas for the month.
● Handle administrative aspects of sales such as opening the store in the morning, counting and fixing any cash shortage/surplus, handling completing customer contracts and warranties, accepting customer payments and filing completed orders.
● Helped transfer help desk and customer issue requests from e-mail to web-based system.
● Maintain knowledge of competitive offers and provide critical market feedback to the store Manager regarding local competition and store service needs.
●Going house knocking to inform, educate and sell customers on new phones, various rate plans and new sales promotions available with different product brochures.
●Going to various town hall meetings to discuss and inform potential customers of the different and constantly expanding wireless communication industry.
●Mobile device testing before and during nationwide roll out.
●Provide customer assistance using Active Directory services and remote access tools.
Awards and Achievements (AT&T Technical Sales Consultant)
● 5 times consequently number one selling representative out of 12 in Missouri city store location and two time #1 selling representative in the entire South Texas district comprising of almost 200 representative in an entire region.
●Supervised, led and managed a team of technical sales experts on the presentation, education, rollout and selling of the AT&T automated alarm system in the Missouri city area, resulting in an over 100% anticipated penetration rate.
Home Depot: Freight Associate. Jan 2008- Dec 2008
●Used the Home Depot central computer efficiently and effectively to confirm prices of products, perform various mark downs, find the SKU number, find quantity available at other locations.
●Initiated regular shelf maintenance and made sure the product color coding was 100% enforced.
Royal Home Care: Customer/Client Service Representative Jan 2007- Dec 2007
● Made use of a database consisting of clients and providers, matching and allocating various healthcare providers to clients.
● Prepared service database reports by collecting and analyzing customer information.
● Prepared financial accounting reporting, consisting of mileage reimbursement and payment checks for providers.
Langtang North Local Government. Intern Jan 2006 – Dec 2006
● Assisted in the budgeting, sorting and filing of documents that were to be used for special projects during a calendar year.
Certifications & Online Training Classes
H2K Infosys: Business Analyst Certification.
● Informed on how to elicit requirements using document analysis, requirements workshops, business process descriptions, use cases, scenario analysis, and task and workflow analysis.
● Modeling tools, requirements gathering methods, Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and Defect Life Cycle.
● Manual Testing, Waterfall vs Agile QA Tester Role.
● SQL Database and Testing types.
● TCPA education.
● Healthcare industry awareness.
Volunteer experience
Dominion International Center Houston, Texas Jan 2007-Dec 2013
Community worker/ usher
● Directed traffic consisting of professionals, technical staff, members and volunteers during religious programs.
● Assisted in making sure seating arrangements were strictly adhered to
Hobbies/Interest
Reading, internet marketing, swimming, traveling, soccer and volunteering.
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