Service and People Manager

ADAM R WENZEL KING

Charlotte, NC M: 828-***-**** *******@*****.***

Professional Summary

Experienced Management professional with strong qualifications in staff development, business planning, customer service and budget management with proven ability to improve field efficiency and drive profitable results.

Core Qualifications

Operations management Excel in inventory analysis and control Results-oriented Budget development and

Proficiency in training, development administration and retention Positive customer relations

Creative problem solving Vendor selection/partnership management

Professional Experience

Senior Associate Manager Jun 2014 to Current

Cracker Barrel Old Country Store Hickory, NC

Conducted analysis to address food cost overage which led to consistently hitting the target for 3 consecutive quarters.

Manage staff of 100+ and maintain proper staffing levels for optimal guest coverage. Supervise Associate Managers and promote proper execution of controllable process systems to increase profit margins.

Coordinate to develop and implement ongoing Employee Incentive Programs to improve employee retention.

Oversee daily cash transactions and manage cash handling systems to lower discrepancies to less than 1%.

Completed year-long Associate Competency Training to improve business acumen and achieve promotion.

Manage corporate training teams, in-house trainers and management staff to effectively train other management teams.

General Manager Feb 2012 to May 2014

Sagebrush Steakhouse Boone, NC

Increased sales by 10% over a one-year period.

Responsible for daily accounting, budget management and overall operations of a facility with over 50 employees.

Developed and utilized systems to remain profitable in a seasonal economy. Designed and implemented marketing and advertising strategies to improve sales and guest counts.

Mentored and trained management in other locations to further the brand across the region.

Sous Chef Jun 2011 to Feb 2012

Historic Green Park Inn Blowing Rock, NC

Designed and constructed kitchen layout to produce an efficient and effective flow of quality cuisine.

Streamlined hiring and training processes to lower turnover while building high productivity.

Created an inventory system to effectively monitor inventory levels and calculate food costs on a weekly basis.

Skills

Certifications

General Manager

Mellow Mushroom Pizza Blowing Rock, NC Sep 2007 to May 2009/May 2010 to Jun 2011 Developed and executed hiring, training and inventory systems to improve all financial aspects of the business.

Returned to assist with design, training and opening of a new location. Marketed to the local community and businesses increasing local awareness and sales. Managed the business effectively and raised sales at 3% per year average. Manager Foreman

NC Mountain Waterscapes Blowing Rock, NC Jan 2005 to Aug 2007 Assisted with marketing of a new business in a competitive market. Designed work sites and environments to meet client needs. Managed on-site employees to ensure correct design execution in efficient manner. Oversaw project budgets.

BS Health Promotion/Health Care Management May 2009 Appalachian State University Boone, NC

Manager who excels in results based business management, skills include but are not limited to accounting, advertising, budget management, cash handling, competitive drive, corporate training, counseling, data collection and interpretation, financial planning and accountability, hiring, interpretation of business trends, marketing, process development, P&L management and quality control.

ServSafe Certified 2014-2019

Professional Experience cont.

Education

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