Technical, Functional, User Docs, sales, marketing, instructor

SUMMARY

Proven Track Record of writing and executing Training and User Manuals, Self Help Guides on implemented Applications and IT Methodologies, including using video editing tools for on-line training.

Excellent facilitation, interpersonal and written communication skills. Create written documentation and work with Developers to make sure they understand the Business Data, Workflow and Processing Requirements in order to construct accurate technical specifications saving clients millions of dollars. This includes Process Improvement and documenting internal SOPs.

Application Projects completed on time, within/under Budget for following SMEs: Call Center Systems, CRM Systems, Manufacturing Systems, HR systems, Accounting Systems, Sales, Marketing, Financial Systems, Digital Offer Systems and the Entertainment industry.

Exceptional research, written and oral business communication skills, from technical to marketing, content management and creative writing with ability to explain technical information to the business and create presentation models for such.

Self-motivated in learning new technologies. Google It.

TECHNICAL INVENTORY, PROFESSIONAL DEVELOPMENT AND CONTRIBUTIONS

Software : MS Office Suite 2013: PowerPoint, Publisher, Paint, Outlook, Word, Project, Visio, SharePoint, Adobe Premiere Elements, Movavi Video Editor, Adobe Photoshop-13,HTML, SnagIt, MS - SQL, Oracle SQL, Visual Studio 2013, C #, ASP.NET, IBM-BPM, Quicken, Quickbooks, Lombardi, MetaStorm Pro-Vision, Salesforce.com, CASE, HP-QC, GoDaddy Web Development Mgr, shopify, Wordpress, Google Analytics, DOTNETNUKE, ERWIN, Peoplesoft

Certifications: MS SQL Server/Database Certificate, Hofstra University, Scrum Master-Int’l Scrum Institute, QAI Analyst-QAI Global Institute, Certificate Financial Accounting, New York University, Figure Skating Coach USFSA

SPEAKER: 20-300 audience members. Have made presentations at various conferences on data base technology, SDLC and methodologies, as well as sales and marketing topics dealing with digital marketing for small businesses and conducted seminars for parents of child actors.

Contributor to following publications: MS Business Skills Series: “Successful Project Management “, Bonnie Biofore. “The Orange Line, A Woman’s Guide to Integrating Career, Family and Life, Jodi Ecker Detjen, Michelle A. Waters, Kelly Watson. Playboy Magazine,” The Smiley Face That Ate America” response April 2014. Or Google me-too many links.

MEMBERSHIPS: BNI, USFSA, SAG, USFSA Figure Skating Coach B-since 2013.

OTHER: : Event Management Participant, International Academy of Television, Arts and Sciences, TEDX teen, Ice Theatre of New York, many PTA events, managed twin sons acting career who were in feature film “2012”-inquire.

EDUCATION

M.P.A.-Information Systems, Judicial Administration-New York University

B.A. - Criminal Justice -Long Island University

Previous experience with NYC Govt Agencies, NYC PVB/DOT, NYC Dept of Parks, NYC Dept of Probation, Utilities, Law Firms and other Fortune 100 Companies upon request.

PROFESSIONAL EXPERIENCE

Systemic Solutions Inc., Project Mgr/Writer Port Washington, New York Feb 2014 –present

Create, Write, Design and Manage SEO Marketing Websites for small to medium clients, from Construction to Engineering to Retail. Includes website customization, creating Logos, copywriting/content editing, graphics, slide shows, videos using various software graphic editing packages along with GoDaddy Webdesigner, Google Analytics, Shopify, HTML, CSS. Maintain and update content of websites. Create marketing materials such as brochures, pamphlets, presentations.

Facilitate workshops with clients in order to obtain their functional requirements for their websites or various applications, using RAD.

Create, and Design Instructional/User Manuals/SOPs using Powerpoint, Word, Powerpoint, SnagIt, Movavi Video Editor. Teach classes for custom applications, MS Products and teach clients how to use the content editors to enable independence with their websites.

Create Informational Databases used for Reporting, includes data modeling using SQL.

Handle Administrative/HR which includes payroll, benefits, hiring, contracts, sales, marketing and graphic design.

Tapfin Services, American Express-GMS - Card Member Capabilities Apr 2012-Dec 2013

Business Systems Analyst:

Team member on medium to highly complex Marketing Campaign applications including digital marketing channels, B2B, B2C and government compliance was using Waterfall and Agile methodologies. Duties included but not limited to:

Created Data Models and Dictionary for applications, which included normalizing the data for use by the different business areas in order to reduce business Workflow processing and data redundancy.

Supported the business through the planning, analysis, design, development, testing, implementation and training of applications. All Documentation created using Sharepoint.

Worked extensively with internal and external development resources in knowledge transfer of business and data requirements. Created Use Cases, User Stories and UAT Test Cases for implementation. Use HP/QC.

Created, wrote and Conducted Training and User Manuals for applications that were developed in IBM’s Lombardi Tool using BPM, along with custom applications developed in Salesforce.com for workflow.

Systemic Solutions Inc., Port Washington, New York 2001 – Apr 2012 P/T

Business Consultant-

Increased client base and net sales to 5M of small technology Services Company serving small to medium sized businesses. This was achieved by CRM, conducting lead generation, seminars/presentations; designing and implementing direct/email marketing campaigns, sponsorships and creating affiliate marketing programs. Create graphics design and write marketing materials which includes pamphlets, brochures, etc. Manage Human Resource Administration, contracts and general office duties.

Obtained Functional Requirements via working sessions with product owners (JAD aka SCRUM). Created, wrote and assisted clients in all Documentation from Functional Requirements, Data Models to Test Cases to User Manuals using various BPM tools including Visio, Excel and Word.

Created/Wrote and Managed the Web Design, Internet Marketing, SEO and Content Management for various clients. Using content managers GoDaddy Webdesigner and Dotnetnuke.

Wrote Manuals and Conducted training on MS Office applications including database design and project management.

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