Human Resources Resource

**** ********* *****, ********* #* Silver Spring, MD 20902 (m) 240-***-**** / (e) ***********@*****.***

PROFESSIONAL SUMMARY

Human Resources Director with over 25 years of comprehensive experience including recruitment & retention, change management, salary compensation, and benefits administration. Expertise in developing, designing and implementing comprehensive strategic human resource leadership and career management programs for all position classifications throughout an organization. Highly skilled at relationship building with clients across organizations and leadership teams; exceptional writing, presentation, and communication skills. Proficient in managing agency wide staff training and development programs to be in compliance with federal and state laws. Expertise in policy formation providing guidance in program human capital / workforce planning initiatives for the organization. Accomplished HR professional with demonstrative evidence of ensuring policies, procedures and practiced standards are in compliance with agency wide mission, thus maintaining organizational integrity, ethics and excellence.

PROFESSIONAL TRAINING

•Ultipro - Human Resources Data System

•Employee Relations

•Performance Management

•Raisers Edge Software

•Harassment/ EEO Compliance

•Writing Policies & Position Descriptions

•Compensation/ Benefits Design

•database management through the Raiser’s Edge donor management system.

EMPLOYMENT HISTORY

HUMAN RESOURCE DIRECTOR 07/03 - 03/16

FAMILY MATTERS OF GREATER WASHINGTON(FORMERLY FAMILY AND CHILD SERVICES)

425 I Street, NW Washington, DC 20001

Transformed traditional HR office into a strategic partner including working with program directors by implementing performance indicators. Developed a HR Internal business plan to update all policies, procedures, strategic goals and operations. Supervised a staff of 3. Revamped and managed the organization’s performance review and goal setting processes. Managed all talent acquisition, work force planning initiatives, on-boarding, new and revised policies/procedures, compensation and benefits administration. Identified, implemented, and collaborated with Fund Development department, creating first-ever Applicant Stack Tracking System, (Applicant Stack), which significantly improved quality of hires and reduced turnover by 25%. Developed and implemented a “Salary Job Banding System” program to better handle tracking of positions within the organization. Negotiated Health Care Programs with an outside Broker to ensure quality benefit programs for staff. Created Family Matters Wellness Program which was adopted by 50% of staff in one month; reducing cost of wellness benefit by 50%.

TRAINING & DEVELOPMENT

•Awarded three (3) $55,000 grants from the Taproot Foundation in 2013-2015 to implement a Strategic Staff Development and a Human Resources program; Developed and integrated Competency modules.

•Achieved exemplary approval through the Council on Accreditation for best practices (HR Management & Supervision and Staff Training and Development) in 2003, 2010 and 2015.

•Developed cost effective on-line training for program staff (Sexual Harassment trainings, Customer Service, Ethics/Conflict Resolution, CPR, HIPAA (Sanctions and Drug Abuse), saving $10,000/year while ensuring compliance with funders’ requirements. Member of the Executive team and Leadership team.

•Developed a Staff Training and Supervision policy and wrote training curriculums for various required trainings (Ethics for Social Workers, CPR-First Aide, Harassment).

•Hosted monthly “Brown Bag” luncheons relating to various topics (Consumer Credit, Nutritional Healthy Life Styles, Work-Life Balances and The Road to Retirement).

RECRUITMENT

•Wrote Independent Consultant contracts for the organization.

•Designed and implemented an Employee Referral program.

•Designed Salary Banding Analysis program to ensure fair and competitive wages.

•Wrote and revised job descriptions.

•Conducts new hire on boarding activities.

•Managed internship programs.

•Prepared activity and status reports.

•Directly source active and past candidates through multiple channels including direct contact, internet prospecting, networking at organizational events, employee referrals, research, internet ads, database searches, etc.

•Monitored new sourcing trends and opportunities.

•Facilitated workforce planning and development activities such as succession management high potential identification and training and development needs.

•Screen, track, and recommend qualified candidates using Applicant recruiting system to properly track and manage candidates from

•requisition through offer in real time.

•Created internal/external job postings/advertisements; ensure that open positions maintain visibility.

•Identified best practices for recruitment and staffing solutions.

•Implemented and host job fairs to attract qualified top talent and other outreach events.

•Wrote and revised Employee Handbook.

•Worked collaboratively with designated business partners, assisting and anticipating HR-related needs; developing creative solutions in line with business objectives; strategic guidance on implementation of necessary changes.

EMPLOYEE RELATIONS AND COMPLIANCE

•Conducted exit interviews and monitored (COBRA) benefits for former employees to gather feedback and improve management practices.

•Researched, reviewed, evaluated, and analyzed performance management tools, from which recommendations were made to the leadership team to ensure compliance requirements.

•Provided strategic guidance on internal change management; serving as an advisor for changes impacting human capital.

•Conducted grievance investigations and mediated employee complaints, reducing liability by $10,000 through improved documentation.

•Oversaw the credentialing process for all employees through secured websites (CFSA, FBI, State and Local Police Clearances, Medicaid Fraud &Motor Vehicle clearances); moved organization from 60% to 100% compliance with funder regulations.

•Chaired the CEO HR Committee for the organization.

•Worked with the Family and Child Services Executive Director in conjunction with a Senior Consultant at Karamh to recruit and staff a team of six critical vacancies within the Karamh Muslim Women Lawyers for Human Rights; developed employee handbook

•Consulted Karamh’s President on HR policies, practices, and compliance matters.

HUMAN RESOURCE MANAGER 07/99 - 07/03

EMPLOYER: CATHOLIC CHARITIES OF THE ARCHDIOCESE OF WASHINGTON

924 G STREET, NW WASHINGTON, DC 20019

Identified and implemented innovative recruitment systems to recruit, hire, and retain top talent. Reduced vacancy turnaround from an average of 60 days to 30 days. Introduced new employee orientation program resulting in 100% participation. Represented the organization in grievance investigations that resulted in an overall 50% reduction. Managed the Volunteer Services Program of 2,000 volunteers, engaging in in-kind services to all departments and programs throughout the organization. Negotiated health care programs with Broker to ensure quality program benefits for staff. Evaluated and compiled current market salary survey data to ensure best practices and compliance for bench marking fair compensation.

•Participated in the Council on Accreditation to ensure all standards were in place for HR Supervision and Staff Training and Development and was awarded three (3) years for best practices and standards.

•Conducted new hire trainings and hired outside trainers for (Sexual Harassment, CPR First Aid, Ethics, Drug Abuse and EAP trainings)

•Planned, implemented and monitored a new hire employee orientation program to improve engagement.

•Managed all HR files and HRIS to include performing regular audits to ensure the integrity of employee data and for data metrics.

•Prepared all compliance reports to include EEO-1, Vets-4212, UI and E-Verify documents.

•Oversaw exit interview process and tracked Consolidated Omnibus Budget Reconciliation Act (COBRA) benefits for former employees.

HUMAN RESOURCE DIRECTOR 07/91 - 01/98

EMPLOYER: NATIONAL COUNCIL ON THE AGING (NCOA)

1901 L Street, Washington, DC 20019

Served on Executive team. Ensured agency compliance with federal and state fair hiring practices, EEO-1, Vets and COBRA regulations. Supervised staff of 2; HR Generalist and a HR Associate. Developed and implemented an employee performance management evaluation tool. Created and implemented employee handbook. Implemented policies and procedures in accordance with company strategic plan. Made salary recommendations to hiring managers and extended offers to top talent. Conducted all exit interviews. Expanded applicant pool through attending agency wide conferences nationwide (Chicago, Miami, New Orleans, Washington DC).

•Implemented flexible benefit plan and recognition program.

•Worked closely with broker, insurers and vendors on benefits administration for new hires and benefits questions and concerns of associates.

•Trained and managed senior volunteer program and facilitated annual service awards programs.

•Recruited 10 third party consultants to oversee $42 million Workforce Development Grant.

•Wrote weekly status updates for all open vacancies and monthly recruiting statistics such as time-to-fill, source effectiveness, etc.

•Provide recruiting information for the organization’s newsletter on a weekly basis.

•Complete appropriate paperwork for new hires, termination’s, payroll action forms and changes to keep payroll informed in a timely, accurate manner.

•Conducted exit interviews completed unemployment claims and participated in UI hearings, preparing wage verifications and employment verifications and completing wage surveys, tracing and maintaining training records database and conducted timely audits of HRIS system to endure data integrity.

EDUCATION

AMERICAN UNIVERSITY, WASHINGTON, DC, BA

MAJOR: HUMAN RESOURCES

TRAINING & SKILLS

MS Office & Microsoft Windows 8: Word, Excel,

Power Point

Applicant Stack Tracking Systems

Virtual Recruitment

Grants Prospecting

Business Development & Collaborative Partnerships

New Hire Orientation

MEMBERSHIPS & AWARDS

Society for Human Resource Management (SHRM) –Member -1994

Association of Professional Human Resources Professionals

REFERENCES AVAILABLE UPON REQUEST

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