Customer Service Manager

Sylvia Gutierrez

**** **** **** ****** *** Angeles, California 90006

Phone: 323-***-**** Email: *****************@*****.*** PROFESSIONAL PROFILE

Seeking a full-time and challenging position as a receptionist where advancement opportunities exist for a dedicated and hardworking employee. Offering excellent customer service and organizational skills. SKILLS AND ABILITIES

Excellent customer service skills

Able to follow directions well

Bilingual (English/Spanish)

Exceptional interpersonal skills

Creative problem solving skills

Excellent telephone technique

Reliable and prompt

Type 35 WPM/ 10-key

Attention to detail, self starter, independent

and a team player

Cheerful outlook, positive attitude,

able to handle challenging

situations

WORK EXPERIENCE

Sylvia’s Childcare Los Angeles, California

Child Care Provider February 2016 to June 206

Responsible for giving care to children including planning and preparing meals.

Cleaned and maintained household and administer first aid as needed.

Monitored activities, both indoor and outdoor as well as field trips and other excursions.

Taught and maintained proper attire, grooming and dressing appropriately.

Provided a safe and nurturing environment for child.

Promoted excellent hygiene and table manners.

Supervised outdoor activities such as playground, zoo, and museum visits. PLS Loan Store Los Angeles, California

Manager September 2013 to February 2016

Received checks for cashing, verified amounts, and checked accuracy of information.

Cashed checks and paid out money after verifying that signatures are correct, written and numerical amounts agree, and accounts are properly funded.

Processed wire transfers and other electronic information in a fast and accurate manner.

Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.

Assigned employees to specific duties based upon expertise and business needs.

Hired, trained, and evaluated personnel, promote or firing workers when appropriate.

Resolved customer complaints about worker performance and services rendered. Target Glendale, California

Electronic Leader March 2008 to September 2013

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answered questions regarding the store and its merchandise, including describing, explaining and demonstrating the use and look of certain merchandise.

Assisted customers, providing exceptional customer service in a fast paced, demanding environment.

Operated general office equipment such as copier, fax machine and computer.

Recorded and maintained confidential information.

Performed basic teller duties including handling large amounts of cash, cashier’s checks, money orders and automatic bill pay.

Endorsed checks and balance cash drawer at the end of the day. EDUCATION

Central High School Los Angeles, California

Diploma June 2004

References Available Upon Request

Contact this candidate