Customer Service Office
Resume:
BELEN V. AGUILAR
Reno, Nevada, 89436
Mobile Number 775-***-****
Email Address : ***********@*****.***
OBJECTIVE: To secure a position that will allow me to fully utilize my capabilities, skills and experience in achieving the organization’s growth target through strategic coordination with internal and extenal customers.
SUMMARY : A highly motivated, detail oriented, hardworking, with good interpersonal skill person with accounting
background and 10+ years of experience in sales order processing/customer service, marketing,
office, payroll and benefits administration gained in a manufacturing and trading environment.
EDUCATION : Bachelor of Science in Business Administration – Major in Accounting
University of the East – Philippines
WORK EXPERIENCE :
March 2016 – up to present
Credit Research Analyst
Experis Inc. (Manpower) – Assigned at Microsoft Corporation
Provide administrative assistance to Microsoft credit and collection team doing the following tasks:
Process checks received daily by logging, classifying, depositing checks and uploading of compact discs from bank to Microsoft’s sharedpoint site
Secure approval for breach, termination and payment plan letters to Credit Managers and inform the collectors once it’s rejected or approved
Coordination with third party collection provider including audit of their compliance to performance standards and uploading of turned-over customers to third party’s portal
Bad Debt Write Off Audit to ensure no conflict of interest on the part of the collection support team arises
Maintain electronic filing of customers’ stand by letter of credits and letter of guarrantys.
Conduct account research and reviews of Accounts receivables using SAP software
Verifies validity of account discrepancies by obtaining and investigating supporting departmental documentation.
Promptly sorts, opens and distributes mail daily and routes to appropriate parties.
January 2013 – October 31, 2015
Payroll, Benefits and Office Administrative Supervisor - Human Resouces Group
Energizer Philippines, Inc.
Payroll Administration
Management of monthly payroll including bonuses, incentives, last pay computation for resigned and retired employees
Custodian of 201 of all employees, encoding of new hire profiles to system; ensuring that records are kept confidential and updated regulary.
In charge of time keeping, employees’ leaves and charging of excess usage to leave without pay
Preparation of monthly reports and other special reports required by regional office in excel form
Close coordination with Controller and Accounting staff on matters of payroll tax, filling and reporting, quarterly audits and reconciliation of treasurer’s account
Benefits Administration
Provide end to end assistance to employees inquiries and requests in processing their government initiated benefits such posting of unposted premiums and loans.
Administration of maternity and sickness benefits from filling to release of checks ensuring that claims advanced by the company are reimbursed within the specified deadlines
In charge of processing, endorsing and monitoring of enrollment of newly regularized employees or new dependents to the Health care provider, medical reimbursement of employees and Life insurance claims of deceased employees
Orient new hires on company and statutory benefits processes and coordination with the Health Care provider regarding employee’s concerns and inquiries including prompt reimbursements of claims
Negotiate with third party providers such life and accident insurance, medical and dental and payroll provider for better services and rates.
Office Administration
Supervision of messengerial, janitorial and security personnel performance which includes review of contracts for renewal
Coordination with building administration regarding rules and regulation and renewal of contracts
In charge of business permits renewal which includes scheduling of drug testing for all employees requirement for renewal of permit and annual physical examination of employees
In charge of office’s monthly petty cash disbursements and replenishments
Processing and approval of office supplies and other services including request for payments of good and services delivered
April 16, 2006 - December 2012
Executive Assistant – Managing Directors
Energizer, Philippines, Inc.
Perform various secretarial and administrative work to support the activities of the Managing Director, all high level executives of the Company including external business partners. Duties are as follows:
Preparing travel documents, request and accommodations and expense reports
Preparing all needed requirements or documents in meetings or when there are visitors including hotel and airport arrangements
Managing procurements of goods and services including cars for high level executives, office supplies and equipment and vendor relationship
Providing general office support and serves as department/group contact
Receives checks, verifies, records, coordinates and distributes accordingly all incoming and outgoing correspondences and all other official communications coming in and out from the Office of the Managing Director
Keeps track and reminds all appointments, arranges meetings, official functions and support to the MD; answers and screens all incoming telephone calls before forwarding them to the MD
Contact this candidate