Human Resources Manager
Resume:
Brittani M. Duff
Twin Lake, MI 49457
231-***-**** Cell
SUMMARY
I am a self-motivated, dependable, and a results oriented individual with 5 years of management experience. I am highly proficient in all aspects of an office environment and pride myself on staying up-to-date and informed on technological changes as well as employment laws and industry standards as they progress. I have held the title of Lead Teller and Collections Manager and was also the person who handled the majority of associate relations issues which included hiring, employee discharge, employee reviews and disciplinary actions when necessary. I have strong communication skills and I am a highly organized individual who pays close attention to detail with the ability to prioritize and manage multiple tasks. My goal is to secure a long-term position utilizing my years of experience in human resources and office management.
EXPERIENCE
Michigan Coastal Credit Union
Collections Specialist/Human Resources 2010 – Jan. 8, 2016
Coordinate and direct weekly collections meetings to ensure timely action is taken on all delinquent accounts.
Responsible for all court proceedings pertaining to member’s accounts and delinquent loans.
Answer phones and provide exceptional client service.
Organize and maintain client records and updated data bases.
Responsible for all aspects of Human Resources (hiring, firing, employee reviews, etc.)
Perform administrative tasks as assigned
Provide collection process updates to the Board of Directors
Calculated and managed the Allowance for Loan Loss reporting to the State of Michigan
Assist Examiners/Auditors in providing all necessary documents as needed for yearly exams.
Assist CEO in all aspects of the day to day running of the Credit Union
Lead Teller 2010 – Jan. 8, 2016
Address and resolve client complaints and problems
Design and implement training for teller staff.
Annual employee reviews as well as disciplinary action when needed.
Staffing (Hiring, training, discharges)
Advises associates on the interpretation of policies.
Counsels and advises employees on questions or problems relating to employment issues.
Responsible for ensuring that all appropriate paperwork tracking movement of associates is received and processed in a timely manner.
Answer phones and provide exceptional client service.
Community involvement, organized projects (Food Banks, Adopt a family, etc.)
Assists Compensation Analyst with research and preparation of job descriptions.
Assist in client problem solving.
In charge of the day to day operations of the office.
United Wholesale Grocery Company –Muskegon, MI
Assistant Manager 2006 - 2010,
.
Assist with all aspects of operations as it pertains to inventory, sales, etc.
Answer phones and provide exceptional client service.
Responsible for ordering products and promotional items weekly.
Responsible for providing accurate accounting records.
Perform administrative tasks as assigned.
Recommend new products to keep in inventory
Coordinate and direct collections efforts to ensure timely action is taken on all delinquent accounts.
Assist Manager in all aspects of the day to day running of the Warehouse.
EDUCATION
Baker College, Muskegon, MI
Bachelor Degree, Human Resource Management March 2010
Diploma, Orchard View High School, Muskegon, MI
REFERENCES
Available upon request
Contact this candidate