Customer Service Care

Princess Dianne Reyes

Subject Matter Expert (** months)

Sykes Asia, Inc.

+63-905******* acv4xt@r.postjobfree.com Calabarzon & Mimaropa

Experience

* ***** ** ***** **********

Jul 2015 - Apr 2016

(10 months)

Subject Matter Expert

Sykes Asia, Inc.

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Customer Service

Role

Others

Position Level

1-4 Years Experienced Employee

-Takes in charge in clarifying questions regarding products, services, procedures and guidelines

-Monitors, coaches, & evaluates trainees during nesting

-Assists in evaluating trainees if they are fit for the position or not

-Monitors, coaches & evaluates customer service representatives of regular teams

-Helps in training the newly-hired employees by creating tactics tailored-fit for each employee

-Creates specific and tailored-fit course of action for customer care representatives

-Supports in addressing team goals specifically the productivity target

-Fills in the Team Lead position during his/her absence

-Assists the team leaders in securing employees attendance and schedule adherence

-Submits and reports team productivity and status

-Takes supervisor calls- complaints and kudos

-Addresses complaints of employees by mending miscommunication

-Serves as encourager of employees for better productivity and social inclinations like camaraderie and enjoyment

Sep 2014 - Jun 2015

(10 months)

Customer Care

Sykes Asia Inc. National Capital Reg, Philippines

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Customer Service

Role

Customer Service - General

Position Level

Fresh Grad / < 1 Year Experienced Employee

-Urgently resolving customer complaints and secures their service satisfaction

-Provides immediate answers to customers' inquiries whether those are general questions or queries under the responsibility of the other lobs

-Performs soft-sell of phones and phone upgrades

-Facilitates phone and wifi troubleshooting

-Helps in increasing customer retention and encourages customers to stay in the company by giving them excellent customer service

-Transfers the call to the correct and most suitable department which could further assist the customer

-Achieves all of the KPIs set by the client

-Helps the team in achieving the target KPIs

Nov 2012 - Mar 2013

(5 months)

Farm Practitioner

Monteiro Hog Farm Calabarzon & Mimaropa, Philippines

Industry

Agricultural / Plantation / Poultry / Fisheries

Specialization

Agriculture/Forestry/Fisheries

Role

Others

Position Level

Non-Executive

Check the delivery and inventory of farm supplies.

Regularly feed the animals.

Maintain the cleanliness of the farm.

Jan 2010 - Oct 2011

(1 year 10 months)

Cashier

Raquel A. Reyes Rice Wholesaler/Retailer Calabarzon & Mimaropa, Philippines

Industry

Retail / Merchandise

Specialization

Sales - Retail/General

Role

Cashier

Position Level

Non-Executive

Maintain an assertive awareness of the whole store especially around the cashier's booth.

Greet customers as they arrive and direct them to merchandise they need.

Assist customers with buying decisions when required.

Education

May 2015

University of the Philippines Los Baños

Bachelor's/College Degree in Economics Philippines

Major

Farm Management and Production Economics

Grade

On-going

Skills

Advanced

Mathematical background, Organizational and multitasking, Verbal And Written Communication, Word Processing, Excel, Adapting New Procedures, People Handling

Intermediate

Independent

Basic

STATA, SPSS

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language

Spoken Written

Filipino (Primary)

10 10

English

9

Additional Info

Expected Salary

PHP 25,000

Preferred Work Location

National Capital Reg

Other Information

TERTIARY EDUCATION

University of the Philippines Los Banos

BS Agricultural Economics

Major in Farm Management and Production Economics

Major Courses: Microeconomics, Macroeconomics, Agricultural Development, Agricultural Policy, International Agricultural Trade, Agricultural Production, Land Economics, Statistical Analysis, Farm Management, Principles of Farm Business and Accounting, Finance and Cooperatives, Animal Science, Crop and Soil Science Courses, Fundamentals of Agricultural and Biosystems Engineering.

SECONDARY EDUCATION

Saint Mary's Academy of Nagcarlan

Subjects: English, Elementary Algebra, Intermediate Algebra, Linear Algebra, Basic Statistics, Computer, Basic and Advanced Physics, Basic and Advance Chemistry, Biology, History.

AWARDS

2003-2006

Consistent Honor Student

Consistent Academic Contest Placer

Consistent Speller of the Year

Consistent Declamation Winner

2006-2010

Consistent Honor Student

Gold Medal Awardee for Scikers and Marian Herald Clubs

Best in Araling Panlipunan

Speller of the Year

Bronze Medal Awardee for Lectors and Commentators' Guild

2010-present

Silver Medal Awardee for UPHILSAMS Quiz Contest

Best Tumaron/ Leadership Awardee

INTERESTS

drawing, literature, acting, storytelling, teaching, Psychology, Pilates

About Me

Age

22 years

Address

Calabarzon & Mimaropa, Philippines

Nationality

Philippines

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