Customer Service Care
Resume:
Princess Dianne Reyes
Subject Matter Expert (** months)
Sykes Asia, Inc.
+63-905******* ****************@*****.***.** Calabarzon & Mimaropa
Experience
Jul 2015 - Apr 2016
(10 months)
Subject Matter Expert
Sykes Asia, Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Others
Position Level
1-4 Years Experienced Employee
-Takes in charge in clarifying questions regarding products, services, procedures and guidelines
-Monitors, coaches, & evaluates trainees during nesting
-Assists in evaluating trainees if they are fit for the position or not
-Monitors, coaches & evaluates customer service representatives of regular teams
-Helps in training the newly-hired employees by creating tactics tailored-fit for each employee
-Creates specific and tailored-fit course of action for customer care representatives
-Supports in addressing team goals specifically the productivity target
-Fills in the Team Lead position during his/her absence
-Assists the team leaders in securing employees attendance and schedule adherence
-Submits and reports team productivity and status
-Takes supervisor calls- complaints and kudos
-Addresses complaints of employees by mending miscommunication
-Serves as encourager of employees for better productivity and social inclinations like camaraderie and enjoyment
Sep 2014 - Jun 2015
(10 months)
Customer Care
Sykes Asia Inc. National Capital Reg, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
Fresh Grad / < 1 Year Experienced Employee
-Urgently resolving customer complaints and secures their service satisfaction
-Provides immediate answers to customers' inquiries whether those are general questions or queries under the responsibility of the other lobs
-Performs soft-sell of phones and phone upgrades
-Facilitates phone and wifi troubleshooting
-Helps in increasing customer retention and encourages customers to stay in the company by giving them excellent customer service
-Transfers the call to the correct and most suitable department which could further assist the customer
-Achieves all of the KPIs set by the client
-Helps the team in achieving the target KPIs
Nov 2012 - Mar 2013
(5 months)
Farm Practitioner
Monteiro Hog Farm Calabarzon & Mimaropa, Philippines
Industry
Agricultural / Plantation / Poultry / Fisheries
Specialization
Agriculture/Forestry/Fisheries
Role
Others
Position Level
Non-Executive
Check the delivery and inventory of farm supplies.
Regularly feed the animals.
Maintain the cleanliness of the farm.
Jan 2010 - Oct 2011
(1 year 10 months)
Cashier
Raquel A. Reyes Rice Wholesaler/Retailer Calabarzon & Mimaropa, Philippines
Industry
Retail / Merchandise
Specialization
Sales - Retail/General
Role
Cashier
Position Level
Non-Executive
Maintain an assertive awareness of the whole store especially around the cashier's booth.
Greet customers as they arrive and direct them to merchandise they need.
Assist customers with buying decisions when required.
Education
May 2015
University of the Philippines Los Baños
Bachelor's/College Degree in Economics Philippines
Major
Farm Management and Production Economics
Grade
On-going
Skills
Advanced
Mathematical background, Organizational and multitasking, Verbal And Written Communication, Word Processing, Excel, Adapting New Procedures, People Handling
Intermediate
Independent
Basic
STATA, SPSS
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
Filipino (Primary)
10 10
English
9
Additional Info
Expected Salary
PHP 25,000
Preferred Work Location
National Capital Reg
Other Information
TERTIARY EDUCATION
University of the Philippines Los Banos
BS Agricultural Economics
Major in Farm Management and Production Economics
Major Courses: Microeconomics, Macroeconomics, Agricultural Development, Agricultural Policy, International Agricultural Trade, Agricultural Production, Land Economics, Statistical Analysis, Farm Management, Principles of Farm Business and Accounting, Finance and Cooperatives, Animal Science, Crop and Soil Science Courses, Fundamentals of Agricultural and Biosystems Engineering.
SECONDARY EDUCATION
Saint Mary's Academy of Nagcarlan
Subjects: English, Elementary Algebra, Intermediate Algebra, Linear Algebra, Basic Statistics, Computer, Basic and Advanced Physics, Basic and Advance Chemistry, Biology, History.
AWARDS
2003-2006
Consistent Honor Student
Consistent Academic Contest Placer
Consistent Speller of the Year
Consistent Declamation Winner
2006-2010
Consistent Honor Student
Gold Medal Awardee for Scikers and Marian Herald Clubs
Best in Araling Panlipunan
Speller of the Year
Bronze Medal Awardee for Lectors and Commentators' Guild
2010-present
Silver Medal Awardee for UPHILSAMS Quiz Contest
Best Tumaron/ Leadership Awardee
INTERESTS
drawing, literature, acting, storytelling, teaching, Psychology, Pilates
About Me
Age
22 years
Address
Calabarzon & Mimaropa, Philippines
Nationality
Philippines
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