Project Manager

Sophia Green

Plano, Texas

Phone: 214-***-****

Email: ***************@*****.***

Highly-effective professional with experience delivering business process alignment, project management, ITIL and practical solutions to small, large and complex projects. A proven ability to achieve organizational milestones and objectives and a talent for strategically employing resources to achieve exceptional bottom line results. Energetic and focused technical professional with exceptional leadership, communication and Project Management skills. Proven ability to effectively plan, facilitate, and meet deadlines of multiple high level and highly visible projects. Organized, customer focused, and goal oriented having sharp attention to detail; committed to delivering solutions on schedule/on budget in high demand, high profile environments. Team player with a seamless ability to work with business partners, stakeholders, and sponsors to achieve common goals.

KEY QUALIFICATIONS

Project Planning/Management Customer Relations Management VISIO Budgeting and Forecasting Project Implementation IT Requirements and Planning Vendor Management Database Solutions Staff and Training Development Financial Management Contract Negotiation and Cost Controls Configuration and Change Management Executive-Level Communication IT Program Governance Resource Leveling Process Improvement Agile Scope and Cost Management PMO Root Cause Analysis Waterfall Methodologies Scrum Master

CAREER HIGHLIGHTS

Caelus Consulting Group Dallas/Remote 09/2015- Current

Lead Project Manager

Creation of WBS to determine work packages and resource allocation in addition to identifying risk and mitigation plans. Creation & Management of Project Plan to outline dependencies while outlining significant Milestones. Implemented project plan after contract signing. Successfully kept project within the planned budget. Infrastructure SE working with various vendors on satisfying previously defined Requirements and integration activities and deployments. Managed and lead a cross functional team of 10-30 people per project consisting of resources located in various remote locations. Executed an effective data migration strategy, migrating data from the source platform to the target platform accurately, and according to company and regulatory policies on information controls, security and within international client specifications, KPIS’s. Executed project to replace legacy servers and incorporated them into a virtual platform. Coordinated the migration of data to partitioned VMs. Coordinated the with vendors and various server teams for the decommission of several servers. Reviewed contract negotiations with procurement and legal group to confirm scope is outlined correctly. Responsible for managing install, deployment and migration of customer traffic in existing data centers. Responsible for maintaining project plan timelines and Risk Mitigation.

Baylor Health Care Dallas/Remote 04/2015- 09/2015

PMO Analyst II, Network Infrastructure

Responsible for large, cross functional development and systems integration of IT projects of multiple locations and hospitals, including network location network Re-IP, network active directory, DNS reassignments and wireless cutovers. Coordinated the migration of data from an existing in-house data storage for growth reasons. Drafted the requirements and completed data sizing requirements for future expansion. Coordinated with internet security for firewall requirements. Coordinated with HP engineers to migrate data over to HP managed

services. Liaison to engineers, technical teams, server teams, field support, vendors, medical device teams and leadership (both business and IT) across the organization. Acted as the primary interface point into the technical teams coordinating all delivery activities and acted as the escalation point for all issues. Managed multiple teams to insure delivery of the functional requirements, and test cases. Performed resource leveling,

established executive communication, facilitated discussions, mitigated risks, and utilized escalation strategies. Coordinated various phases of projects for timely deliverables. Ensured the right teams are working on the right components at the right time, with clear expectations of milestones, goals and keeping high priority initiatives.

Global Elite Consulting Plano/Remote 2013-2014

IT Project Coordinator

Assisted in the implementation of all aspects of the customer System Development lifecycle (primarily 4G/LTE, Call Center), VoLTE, and data migration projects), in terms of solution/feature content, schedule and milestones, financial and budget deliverables, risk mitigation, and overall completion of the technical solution. Worked closely with the Solutions Architect and Senior Project Managers to insure delivery of the functional requirements, high and low level designs, and Test cases/Plans for the solution. Scheduled the team system maintenance windows ensuring that the user end experience was not affected. Tracked project data and timelines, budgets, reporting and progress. Created project plans, and manage day-to-day execution of the project and schedule. Assisted in the management and guidance of cross functional teams (15+ per project), applying best practices of various project management methodologies as relevant to the solution (cascade, agile, SCRUM). Assisted with Project Financial and Risk Review boards, establishing entrance/exit criteria and measurable metrics and margins.

Ekenif International Corporation Plano, Texas/Remote 2013-2013

Contract Project Coordinator

Managed a global customer projects delivering consistent service excellence, and ensuring successful delivery of all support, services. Developed strong customer relations by liaising between customers and the global headquarters.

Daily responsibilities included the project management and requirements development. Analyzed anomalies and documented best practices/lessons learned within the department. Prepared project WBS and schedules that included project tasks, work assignments, work packages, resources, project milestones, and duration estimates. Responsible for managing project budgets and project resources.

ICWS Remote 2012-2013

Project Coordinator

Daily responsibilities included the project management, requirements and initial development. Managed multiple projects and projec. Analyzed anomalies and documented best practices/lessons learned within the department. Develop and maintain accurate project lifecycle strategies, and other methodology and integration processes. Managed complex, and enterprise project activities, performing resource leveling and work package estimates. Established consensus for the project scope/charter, business requirements, and functional/system requirements for stakeholders, sponsors and other project leaders. Prepared project WBS and schedules that included project tasks, work assignments, work packages, resources, project milestones, and duration estimates. Responsible for managing project budgets, tracking all expenditures and reporting impacts to both gross and variable margins. Developed post-implementation plans and executed post-mortem reviews to determine if the solution met project scope and end user expectations.

Metlife Home Loans Irving, Texas/Remote 2011-2012

Associate Project Manager

Performed project management for a managed 24/7 remote support services project. Conducted end-to-end testing on third-party and internal software. Facilitated project meetings and provided regular project progress and milestone reporting. Assisted senior project manager on project development while maintaining communication with 8 team members daily. Assisted in the implementation of step-by-step processes of the planning, management direction, project completion and financial expenses. Performed project coordination, cost tracking, job cost analysis, meetings for administration and clients and preparing weekly progress reports of the project. Developed post-implementation plans and executed post-mortem reviews to determine if the solution met project scope and end user expectations.

Bank of America, LLC Dallas, Texas/ Remote 2010-2011 Residential Mortgage Underwriter III

Reviewed and verified all items provided by the borrowers for accuracy. Reviewed loan files to ensure that loans meet Fannie Mae, Investor and Federal guidelines. Provided a second layer of quality control using extensive knowledge of standard underwriting practices in regards to income, appraisals, and credit review. Performed a final analysis and decision to ensure that the liability taken on by the company will not result in a non-saleable loan. Applied Investor and manual underwriting guidelines knowledge to all files in combination to automated underwriting system results to reduce deficiencies. Performed an origination risk analysis and made decisions regarding deficiencies present that initially should have been identified. Accurately recorded data and facts composed a written response to investor finding and entered response in QAS. Identified and investigated fraudulent transactions and activities. Compiled data and reported with supporting documentation to departments according to company policy.

Konkase Enterprises, LLC Atlanta, Georgia 2008-2010

Owner/Project Manager

Provided acquisition management, property preservation, REO restoration and asset management services to a wide array of clients and vendors including Field Assets Services, Bank of America, American Home, Country Wide, Pemco (HUD), MCS and Asset Management Services. Developed project control systems i.e. project execution plan(s.). Monitored the cost of the project, while keeping track of changes, progress, milestones and adhering to key deliverables. Performed the scheduling and budgets of evictions, initial foreclosure services, maintenance, repair construction and other turn-key services for residential bank owned properties. Performed the recruiting, interviewing, hiring, training scheduling and management of daily activities of over 12 employees on a continuous basis. Prepared invoices, budgets, bids, BPO’s, payroll and project management initiatives. Negotiated bids with clients and subcontractors to provide cost effective and reliable services with personal attention to every project. Managed the execution of multiple phases including acquisition, scheduling, design, production and completion while maintaining a strict level of quality control.

ADDITIONAL EXPERIENCE

Southlake Mortgage & Lending Jonesboro, Georgia Underwriter 2004-2009

All Fund Mortgage Union City, Georgia Broker/Branch Manager 2000-2004

TWF Technology Development Atlanta, Georgia Project Manager Assistant 1999-2000

Ecompanystore Alpharetta, Georgia Help Desk Support 1998-1999

Superior Insurance Company Atlanta, Georgia Customer Service Manager 1996-1998

Geico Insurance Company Woodbury, New York P & C Insurance Counselor 1994-1996

AT&T Atlanta, Georgia Special Services Representative 1990-1993

EDUCATION, PROFESSIONAL DEVELOPMENT & AFFILIATIONS

*Stanford Center for Professional Development/Advanced Project Management Certificate

Converting Strategy into Action 2016-Currently

*Baylor Health Care/Think Reliability Dallas, Texas

PMO Root Cause Analysis Training PDUs Course

*Project Management Institute Member (PMI) 2015-2015

*Career Academy Dallas, Texas 2014-2015

Certified Associate in Project Management (CAPM) Currently attending ITIL

*University of Phoenix Atlanta, Georgia 2009-2010

Business Administration

*Clayton State University Morrow, Georgia 2004-2005

Business Administration

*Capstone Institute of Finance Marietta, Georgia 2001-2002

Certificate Program for Mortgage Brokers Licensing

*Computer Learning Centers, Technical Atlanta, Georgia 1999-1999

Coursework towards A+ Technical Certification

*Geico Training Academy Woodbury, New York 1994-1994

Certificate Program for Property and Casualty Licensing

*IPC Management Training Program Atlanta, Georgia

Building Personal Effectiveness as a Leader.

*IPC Management Training Program Atlanta, Georgia

Creating Value Through Productivity and Teamwork

*IPC Management Training Program Atlanta, Georgia

Diversity Awareness and Inclusive Employee Engagement.

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