Administrative Assistant Customer Service

Linh Le

***********@*****.***. 209-***-****

Professional Summary

Six years of administrative assistant experience performing various administrative and operational functions. Self-motivated and outgoing individual with excellent communication skills who exhibits strong attention to details and executes logistical coordination with ease. Flexible and responsive to meet the needs of any project or task. Experience

UBER TECHNOLOGIES, INC. San Francisco, CA March 2015-April 2016 Senior Administrative Assistant, Office of the CEO:

• Oversaw calendar management and gatekeeping, ensuring timing and logistical details of all meeting requests were in place.

• Coordinated internal and external facing meetings, including cross-functional teams and outside vendors.

• Greeted and directed external visitors.

• Maintained efficient flow of information between all levels of contacts on wide spectrum of plans and priorities.

• Handled catering needs for large-scale meetings and events.

• Reviewed, proofread, and formatted all correspondence to ensure accuracy and consistency.

• Maintained and tracked manager and team project lists and goals.

• Coordinated executive travel, including air and ground transportation, hotel reservations, visas, and travel documentation.

• Assisted team with budgets, invoices, and resolving AP and AR issues.

• Partnered with Facilities, IT, and Security departments to resolve logistical issues ensuring all tasks were completed.

• Exhibited flexibility and responsiveness to global nature of business. STAFFING INDUSTRY ANALYSTS Mountain View, CA November 2014-February 2015 Administrative Assistant:

• Performed data entry and scanned documents.

• Prepared and modified documents, including correspondence, reports, drafts, memos, and emails.

• Executed numerous special projects as assigned.

• Multi-tasked in fast-paced office setting, answering multiple phone lines, screening and directing calls.

• Collected and sent mail and packages.

MAYROSE MUNAR Redwood City, CA September 2013-February 2015 Personal Assistant and Nanny:

• Provided full care for child, transporting to and from school and events, planning stimulating and creative activities, and assisting with homework assignments.

• Completed personal tasks including errands.

• Conducted household purchasing and procured meals.

• Assisted with household projects.

ROBINSON AND WOOD, INC. San Jose, CA July 2012-June 2013 Front Desk Receptionist:

• Managed supplies, equipment, services ordering, and inventory control.

• Coordinated and reserved conference rooms for attorney use.

• Maintained reception area, lobby and kitchen.

• Screened and directed calls on multiple phone lines.

• Organized company mail delivery.

WALTON AND ASSOCIATES INSURANCE San Jose, CA September 2010-July 2012 Front Desk Receptionist:

• Provided clerical and logistical office support.

• Managed billing services.

• Covered multiple phone lines and directed calls accordingly.

• Greeted and communicated with clients.

• Oversaw incoming and outgoing mail.

• Executed special projects as assigned.

Education

MODESTO JUNIOR COLLEGE Modesto, CA September 2006-May 2009 Coursework in Pre-Business track.

Skills & Strengths

Operational & Administrative: Project management Event planning Analytic thinking Organization Multi-tasking Advanced time management Heavy Calendar Management Customer service Expense reporting Handling sensitive information with integrity and confidentiality Domestic and international travel coordination Language: Fluent in English and Vietnamese

Computer: Experienced with Windows and Mac operating systems and programs include MS Office, Outlook, PowerPoint, Word, and Excel ACT/TAM Data Entry

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