Sales Customer

Location:

Rochester, NY, 14607

Posted:

August 11, 2016

Contact this candidate

Resume:

Colton Lee Hensley

** **** **** * #*, Rochester, NY 14607

Cell: 585-***-****

acv4w5@r.postjobfree.com

Sales / Business Professional

Alumni of St. John Fisher College’s Marketing program highly motivated to launch professional design career.

Excellent interpersonal, communication and relationship-buildingskills. Listen attentively, communicate persuasively and follow through diligently.

Technically skilled cross-platform expertise (Win/Mac) and proficiency in Word, Excel, PowerPoint and Photoshop.

Trained and proficient in Adobe programs; Photoshop, Flash and Illustrator. Also capable in Java script and HTML.

Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.

Key Competencies

Customer Acquisition

Referral/Repeat Business Generation

Customer Experiences Oriented

Public Speaking

Handling Concerns

Consultative Sales

POS Systems

Inventory Management

New Hire Training

Self-Motivated

Education

Bloomfield High School, Bloomfield, NY

Advanced Regents Diploma, GPA: 2.75, Class of 2008

School Activities/Sports:

Lacrosse (2004-2007), Track & Field (2006), Tennis (2007-2008), Drama Club (2006-2007), Masterminds (2006-2007), Yearbook Club (2008).

Finger Lakes Community College, Canandaigua, NY

Fine Arts, GPA: 3, transferred to St. John Fisher College

St. John Fisher College, Rochester, NY

Marketing, GPA: 3.25, Class of 2016

Work Experience

Student Aid, August 2008 to March 2009 FINGER LAKES COMMUNITY COLLEGE, CANANDAIGUA, NY

Assist in every day department and office functionality to the degree that I was hired to do, alongside office projects to help with future development. Worked closely with Marketing Director (Heidi Marcin) and Assistant Marketing Direction (Amanda McCann-Whitbeck) to not only maintain but improve the overall connection to the student and other college Marketing offices.

Accomplishments:

Connected all Community College in the New York state area into a “call center” community call listing.

Student Aid position ended once attending Finger Lakes Community College ended. After “FLCC”, began attending St. John Fisher College.

Assisted in community events for the Student Center.

Maintained daily routines for all the Marketing and IT department.

(See page 2 for continuation of Work Experience and References)

Sales Associate, February 2010 to July 2011, BEST BUY, VICTOR, NY

Handle the setup, service and daily operations of department serving customers. Enter orders/sales into POS system. After 1 year as an entry level employee, was promoted to Full-Time Sales Supervisor (see next section for details.)

Accomplishments:

Earned consistent commendations for exemplary service delivery (average of 95% customer survey rating). Regularly singled out on survey for “going above and beyond expectations” and “providing outstanding service and attention to customer’s needs.”

Recognized for ability to quickly establish rapport with customers and build a loyal clientele.

Selected and streamlined department products based on analysis of consumption and sales, resulting in superior inventory and selection for customers.

Newly created Entertainment specific Supervisor position was created. Was promoted to position by showing “my passion” and “willingness to go the extra mile for customers and employees alike”.

Sales Supervisor, July 2011 to September 2012, BEST BUY, VICTOR, NY

Trained and employed multiple employees, developed sales strategies for daily/weekly/monthly/quarterly sales requirements and metric needs. Assisted in transforming department for New Year re-organization, ran store sales floor as “sales lead” when business required.

Accomplishments:

Ran 9th highest in the company in specifically metrics, consistently highest in overall sales for district sales metrics.

Gained and maintained store and district professional level relationship, leading to better networking with management team through the district and companywide.

Ran 300% metric days on high volume release days (i.e. Holidays shopping days, etc.) while still maintaining exceptional profitability metrics (i.e. Margin, attachment, services, etc.)

Added new responsibilities to team, delegating to involve overall work ethic but also to involve each employee more in the overall business.

Position as Sales Supervisor was declassified in company restructuring. Reclassified as a Full Time Home Business Group Sales Specialist. Current position still entitles same amount of training, advertisement and goal setting and executing.

Spec Tier I, October 2012 to April 2014, WINDSTREAM, FAIRPORT, NY

Direct line of contact between all enterprise customers and enterprise repair technicians. Assisted with new hire coaching with problematic and troublesome customer inquiries. Assisted with training in new and changings department standards and systems.

Accomplishments:

Utilize and multi-task between many systems to verify the services a customer has with us and to ensure they are setup correctly.

Manage customer relationships and show an empathetic response during customer critical situations.

Working with service delivery and other back office groups to resolve issues that involve their areas of knowledge and responsibility.

Work with LECS/Vendors to resolve customers troubles.

Work with ERC Engineers on complex issues.

(See page 3 for continuation of Work Experience and References)

Data Technician Tier I, April 2014 to January 2016, WINDSTREAM, FAIRPORT, NY

Accomplishments:

Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities, routing and translations, voice and/or data, TCM and/or VoIP products and service and the associated CPE equipment.

Performs proactive monitoring, configuration management and fault resolution of complex voice and data services.

Performs Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.

Works in conjunction with internal and external contacts and with company technicians/engineers to troubleshoot and resolve customer's issues.

Has direct interaction and escalates troubles internally and externally (LEC's and other carriers) on behalf of the customer.

Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.

Works tickets of a routine complex basis and may request some support of others. Contribute to realizing departmental company goals and objectives.

Graphic Designer/Marketing Coordinator, January 2016 to Current, CATERTRAX, ROCHESTER, NY

Working directly with clients to determine the best solutions, both graphically and social media wise, that will aid the business to the greatest success. Worked with business as same as a few people, giving them the level of service they hoped for, to last business with thousands of customers, giving them the level of professionalism they expect.

Accomplishments:

Responsible for working directly with clients to make a website, menu page and/or advertising plan that best fits the business and can make the biggest impact on the people they hope to reach.

Within 6 months, already have successful launched over 500 websites from the ground up.

Worked with a small team of people, both internal and external, to gain new business by using our already existing sites as examples of what they can expect to see from us.

Planned multiple events, specific to the customers business model, that helped to generate new and exciting business for the following quarter/year.

Provided constant feedback from our customers and clients and what they hope to do and what we can offer them, anything from basic templates to custom build plans.

Receive multiple positive feedback from our clients on the level of professionalism I provided, as well as my level of detail when it came to my work.

Helped train a new hire on our processes and procedures so that they become a great new asset to the company.

(See page 4 for References)

References

Heidi Marcin

Marketing Director, Finger Lakes Community College

Phone: 585-***-****

E-mail: acv4w5@r.postjobfree.com

Amanda Elsaesser

Home Business Group Manager, Best Buy Inc.

Phone: 585-***-****

E-mail: acv4w5@r.postjobfree.com

Michael Herrema