Administrative Assistant Information Technology

Roberto Pablo Oviedo-Ross

**** * ****** ***, ********* WA 99336 ********@*******.*** 509-***-**** PROFESSIONAL PROFILE

Technically savvy professional with more than 5 years of IT experience and a strong educational foundation in information technology supported by current industry certifications. Exceptional communication skills with ability to clearly explain complex technical issues in both English and Spanish. CERTIFICATIONS

CompTIA A+ CompTIA Network+ CompTIA Linux+

LPIC – 1 DSHS Interpreter Level 1

EDUCATION

Bachelor of Science in Information Technology Anticipated Graduation Date: March 2017 Western Governors University – Washington Kent, WA Bachelor of Arts in Communications, Public Relations Emphasis, Business Admin Minor Graduated: December 2006 Washington State University Pullman, WA

PROFESSIONAL EXPERIENCE

Bilingual Interpreter and Translator - Kennewick School District Kennewick, WA 08/2012 – Present

Interpret for staff and parents. Translate documents into Spanish.

Implemented a system to digitally record meetings using iPads to replace traditional tape recordings. IT Assistant /Production Assistant - Chukar Cherries Prosser, WA 08/2010 – 01/2012

Help desk and IT support for a small business, 15- 25 users.

Installed, configured, and troubleshot; desktops, laptops, servers and phone system.

Maintained operating systems, updated drivers and performed routine back-ups.

Set up of new users on active directory and all related services and servers, granting and restricting access to sensitive network information.

Made decisions on day-to-day operations, while proactively problem solving any facility or production problems.

Managed inventory levels of product and supplies; creating and implementing production directives.

Addressed and interpreted in Spanish - English employee’s concerns and requests. Member Support / Help Desk Technician - Elevate Network Management Richland, WA 10/2009 – 06/2010

Assisted in troubleshooting via remote, over-the-phone and in person computer problems for companies ranging 10 -150+ users.

Professionally and tactfully answered phones and e-mails from clients to initiate trouble tickets; escalating major problems to appropriate technicians.

Diagnosed and applied necessary solutions to software, hardware, wired and wireless network issues.

Trained users in the use and limitation of programs, while recommending appropriate upgrades and new software for their operational needs.

Installed and updated telecommunication cables.

Administrative Assistant / I.T. Consultant - Young Marines HQ Washington, DC 10/2006 – 09/2009

Maintained integrity of the office’s telecommunication and office equipment.

Maintained and upgraded wireless system.

Informed current and perspective volunteers and clients with friendly and accurate program information at public events, via phone and e-mails.

Assisted in coordinating event planning for annual events.

Aided in processing of confidential documents for initial and renewing of criminal background checks.

Diligently carried out data entry, purchasing and various other administrative duties as directed.

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