Manager Customer Service

CHAD ADAIR

*** ****** **** ***** ***********, Texas 77546 281-***-**** *****.***@*********.***

EXECUTIVE PROFILE

Process Improvement ~ Plant Operations/Manufacturing ~ Transformational Leadership

Highly-accomplished Business Leader and skilled Manufacturing Executive with unique background in Engineering, Plant Management and Commercial Excellence. More than 20 years of achievements in industrial and analytical instrumentation industries devising innovative, cost-effective strategies and solutions that improve operational efficiency, increase productivity and contribute to business/revenue growth. Outstanding people management and team leadership attributes with a mindset for customer satisfaction. Attract, develop, and retain talent, build and manage collaborative relationships, stimulate others to participate in change processes, and drive performance

Core Competencies

New Product Introduction • Value Proposition Establishment • Continuous Process Improvement • Business Development • Cost Control/ Budgeting • P&L Accountability • Lean Manufacturing/5S/SMED • Change Management • Customer Service • Six Sigma/DMAIC Problem-Solving • Corrective Action/TPM/8D • Safety Champion • ISO 9001/ 14001 /13485 Compliance • Team Building/Leadership

Key Accomplishments

Doubled capacity of strategic product line, reduced costs by 20%, adding $5M annually in new business.

Improved On-Time Delivery from 65% to 95% by sponsoring Kaizen events, performing root cause analysis, and by achieving sustained improvements at operating sites.

Reduced required working capital by 25% for excess and obsolete inventory and finished goods inventory.

Turned around performance to return company to tier 1 preferred supplier status with key customers.

Achieved 98%+ customer satisfaction rate by establishing SOPs for improved quality plant-wide.

Recipient of the 2011 Safety Excellence award for the best out of 50 operating plants worldwide, 2012 Top North American Plant in 2012, and CEO Safety Award recognition in 2013 – 2015.

Professional Experience

Technetics Group / Enpro Industries Houston, TX 2013-2016 Key manufacturer of engineered products for O&G, Semicon, Aerospace, Nuclear & Industrial Turbine Markets.

Global Continuous Improvement Manager 2015 - 2016

Promoted to Global Continuous Improvement Manager as part of a newly formed Process Excellence group. Charged with reducing costs and improving Technetics divisional performance across all operating sites worldwide.

Coached site leadership teams to maximize profitability along with mitigating risks to sustained performance.

Mentored Continuous Improvement champions at each plant to ensure alignment to strategic business objectives and optimum return on invested efforts.

In partnership with the Global Commercial Excellence team, led continuous improvement by launching the Perfect Order Rate (POR) metric throughout all Technetics sites to measure organizational efficiency and high customer satisfaction and ability to minimize incidents.

Leveraged Lean/ 8 step problem solving to improve cost, quality, and delivery, saving $6M in 2016.

Led the LSS Green Belt training effort with 17 new Green Belt projects implemented in 2016, saving $650K.

Sr. Plant Manager 2013 - 2015

Interacted with staff at all organizational levels, customers, and suppliers to plan, direct, and coordinate all manufacturing operations with safety and quality and meeting performance metrics.

Managed supply chain, health safety, engineering, manufacturing, and quality assurance for two Houston facilities and a remote site in Hatfield, PA.

Developed and implemented plans that reduced waste, met applicable regulatory standards, ensured standards for product quality, equipment, and operator performance.

Introduced shop job scheduling that improved and sustained On-Time Delivery.

Reduced working capital by establishing monthly review inventory levels and by introducing scheduling tools and processes to mitigate over-production.

Repositioned the Value Proposition strategy to realign operations for growth by improving lead times and winning multiple new contracts.

VAM Drilling USA (Vallocurec) Houston, TX 2008-2012

World leader in premium solutions and manufacture of drill tem products for O&G markets.

Director of Manufacturing Operations

Directly supervised Operations manager and department supervisors managing the work of 150+ employees.

Improved safety operations, productivity, on-time delivery, cost effectiveness, and quality.

Trusted leader and advisor serving on the Sr. Management Review Board with executive leadership to oversee TQM, cost objectives, CIT scope/progress, and CAPEX initiatives.

Skillfully led team to accept full accountability and urgency to advance productivity and delivery levels.

Launched visual management strategy for production areas, improving communication and reaction times.

Identified and eliminated redundant spending across manufacturing cost centers and consolidated consumable spend to a central source.

Improved absorption of capacity spikes and reduced labor costs by cross-training staff for better utilization.

Lowered inventory costs and increased margins with work in progress inventory, reduced from 20 to 4 days by abandoning a push to pull system, eliminating excess inventory, and doubling capacity.

Sharps Compliance, Inc. Houston, TX 2007-2008

Provider of turnkey solutions for medical waste and health care materials management.

Director of Operations

Direct report to the President and CEO for operations, manufacturing, material management, engineering, and quality functions for plants in Houston and Carthage.

Developed new product to penetrate the Canadian market and secured new contracts and multiple bookings.

Resolved critical issue requiring new product redesign prior to launch, meeting original delivery schedule.

Increased margins by 5% for each product line by collaborating with UPS regulatory group to develop more economical transport packing for medical waste.

Delphi Medical Systems Stafford, TX 1998 - 2007

Manufacturer of medical devices and life science analytical instrumentation. .

Plant Operations Manager

Eliminated manufacturing backlog within two months by revamping operations to resolve bottlenecks.

Achieved 21% reduction in operating costs and boosted profitability by renegotiating service contracts.

Engineering Manager

Earned ISO 13485 certification for newly acquired Applied Biosystems plant within 90 days by defining best practices, leading the transition team, and leveraging available resources.

Created a problem-solving/ prevention culture and trained teams in continuous improvement methodologies.

Developed new business by developing quotes and negotiating project costs.

Manufacturing Engineering Manager

Managed significant reduction of Mean Time Between Failures (MTBF) by developing test plans and fixtures for life and reliability testing of critical components in managing Six Sigma /Lean Manufacturing projects.

Improved the alignment with the supply chain to decrease production lead times and WIP/inventory costs, implementing JIT and Pay at Consumption materials management and partnering with key suppliers.

Sr. Electrical Manufacturing Engineer

Led New Product Introduction team in launch of MALDI TOF mass spectrometer.

Reduced COGS by 18% after launch by interacting with supply chain.

Designed, researched, and tested electronic components as field, R&D, and manufacturing engineer in the wireline oil and gas industry and developed product enhancement for wireline data acquisition systems.

Additional experience as R&D and Manufacturing Engineer with Western Atlas (Baker Hughes) in the wireline oil and gas industry. Developed product enhancements for wireline data acquisition systems.

Education & Professional Development

Texas A&M University

Bachelor of Science, Electrical Engineering Technology

Training & Professional Development-

Six Sigma Black Belt / Lean Manufacturing ISO 9000 Internal Auditor

Project Management Leadership Training Inside Out Coaching

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