Customer Service Management
Resume:
Inglewood, CA *****
https://www.linkedin.com/in/rebekahbarham
*******.******@*****.***
REBEKAH BARHAM
OBJECTIVE I am seeking a full time position in operations that will fully utilize my experience in building and growing start-up companies. SKILLS & ABILITIES Over ten years of Customer Service experience (SaaS, e-commerce, and retail); Extensive involvement in a trainer role; Operations management and logistics; Fleet management and tracking; Dispatching and scheduling for multiple regions; Hiring and recruiting; Management of crews of 40+ members; Strong interpersonal skills; WPM: 105; Proficient in Office
(Excel, Word, PowerPoint, etc.); Process optimization and improvement; Warehouse management; Critical thinking; Salesforce/Desk experience; Payment software (Stripe) knowledge; Ability to work independently. EXPERIENCE CLUTTER – LOS ANGELES, CA – OPERATIONS SPECIALIST June 2015 – April 2016
Manage and coordinate ongoing operations projects including hiring, training, scheduling, and dispatching Move & Pack Teams, provisioning teams with required supplies, and managing vendor relationships. Training the Operations team, both in LA and remotely. Ordering and managing moving and office supplies. Respond to customer inquiries and assist with invoicing and billing. Helping customer service with various issues and improvements to our service. Shuttling drivers to their pickup locations bringing supplies to jobs if needed. Performing administrative duties while assisting with a variety of special projects. GOOGLE EXPRESS – ADECCO – LOS ANGELES, CA – STORE LEAD January 2014 – June 2015
Monitoring operations within store, process improvements and projects using standard office software, delegating and completing projects with strict deadlines, managing business correspondence, training new associates, working with merchants to maintain healthy relationships, ensuring all SOP's are followed, scheduling staff, conflict resolution, using several platforms of technology to process customer orders with quality and speed.
CVS PHAMARCY – TUSTIN, CA – SHIFT SUPERVISOR
September 2012 – November 2013
Managing inventory protocol, daily financial reporting, delegating and scheduling, handling escalated customer service issues, training employees on proper SOPs, ensuring compliance with OSHA regulations, cash management.
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EDUCATION UNIVERSITY OF CALIFORNIA AT LOS ANGELES – LOS ANGELES, CA BA in Anthropology, Class of 2014
VOLUNTEER
EXPERIENCE
CRISIS TEXT LINE – CRISIS COUNSELOR
November 2015 – Present
Counseling via online platform
TO WRITE LOVE ON HER ARMS – STREET TEAM ELITE MEMBER June 2007 – Present
Social Media; Marketing; Fundraising; Events
HABITAT FOR HUMANITY – LOS ANGELES TEAM MEMBER
February 2013- Present
Assisting with the Re-Stores; Occasional builds
REFERENCES JOEY VIGIL – OPERATIONS MANAGER @ CLUTTER (2012 – PRESENT) ****@*******.*** – 310-***-****
CAMERON HASSAN – FULL-STACK SOFTWARE ENGINEER @ CLUTTER (2014 – PRESENT) *******@*******.*** – 661-***-****
PATRICK DELATORRE – OPERATIONS SPECIALIST @ CLUTTER (2014 – PRESENT) *******@*******.*** – 562-***-****
NICOLE COLLINS – FULFILLMENT LEAD @ GOOGLE EXPRESS (2014 – PRESENT) *********@******.*** – 757-***-****
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