Marketing Customer Service

CHRIS BARTLESON

***********@*****.***

585-***-**** [H]

Business professional with years of experience in marketing, technical writing, and on-line information management. Consistently delivers creative programs and implements cost-effective business solutions and tools to internal and external customers.

Key Strengths & Skills

• Solid communication skills and customer service

• Problem resolution, action-oriented

• Responsive, flexible Team player and individual contributor

• Program and vendor management

• Analytical, problem solving

• Lean Six Sigma tools – training certified

• HTML web site building, DocuShare

• Digital photography and video editing

• MS Office, including Excel, PowerPoint, Access

• Desktop software, including QuarkXpress, Illustrator, Photoshop Experience

Ethany Corp. FEB 2010 – APRIL 2010

Scottsville, New York

Contract Writer – DIRECT MARKETING Messages

> Edited and implemented direct-mail eMarketing messages for corporate customers, including graphics. Event invites a critical component, with fast turnaround for local use. Roberts Communications APRIL 2009 – DEC 2009

Rochester, New York

Contract Writer – DIRECT MARKETING Messages

> Created and launched eMarketing content with customized branding. Modified proprietary internal software programs as needed to create marketing materials. XEROX CORPORATION MAY 1992 – JAN 2009

Rochester, New York

Program Manager – North American Marketing Communications

> Managed direct marketing program content for Solutions Group

> Key interface with product marketing managers in business units

> Created key Product and Marketing technical writing

> Content manager for Print BusinessBuilder and eBusinessBuilder

> Instrumental in success of a multi-million dollar direct marketing on-line tool

> Addressed critical goals of New Business prospecting and Customer Retention

> Key member of team deploying BusinessBuilder to national sales force

> Developed content, managed field communication and issue resolution

> Implemented advertisements used in local events and sponsorships

> Implemented Customer Tool Kits and managed content and web site Assistant Manager – Services & Solutions Marketing

> Designed and managed Services internal web sites and reporting

> Managed implementation of new Solutions marketing tools (hardcopy and on-line)

> Agency interface for Marketing Materials (products and customer events) Consultant – Color Services Group

> Awarded by business teams repeatedly for outstanding support and productivity

> Managed content for Marketing Kits and Color Services field support

> Co-developed new Services marketing tools/collaterals for use by direct sales force

> Cross-functional team member improving sales processes and configuration Consultant – Color Printing and Engineering Services Groups

> Desktop Design of internal marketing tools

> Deployed Marketing campaign materials to Sales Force

> Vendor interface and technology evaluation

EASTMAN KODAK COMPANY FEB 1986 – MAY 1992

Rochester, New York

> Consultant – Color Copier and Intellectual Property Rights Groups

> Program Management Software technical writing

> Desktop Publishing training manual layout and writing Education

Master’s in Business COMMUNICATIONS

University of Florida - Graduate School of Journalism & Communications Major: Written Communications and Media

Bachelor of ARTS

New England College

Major: Journalism - formalization of writing and technical communications skills References: Available Upon Request

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