Denice Cota 323-***-****

acv4t9@r.postjobfree.com

Objective: To secure a position that will utilize and further enhance my leadership and organizational skills to their full capacity.

****- **** ***o Excel, USA Inc. Irwindale, CA

Front Desk, Receptionist

. Welcome visitors by greeting them in person or on the phone

. Answer Phones (6 lines)

. Directing visitors appropriately

. Maintain security by following procedures

. Maintain safe and clean Reception Area

. Translate English to Spanish

. Sort Mail

. Schedule Conference Meetings (Google Calendar)

. Assist in other departments such as: Accounting, Commissions

Marketing

. Customer Focus

. Maintained continuity among work teams by documenting and

Communicating actions, irregularities, and continuing needs.

. Assisted and Worked Special Events

. Data Entry

. Handled Petty Cash and kept record in Excel Spreadsheet

. Contribute to team effort by accomplishing related results

2011- 2014 Los Angeles Unified School District Los Angeles, CA

Substitution Assignments

Experience: Receptionist / Switchboard Operator:

2004 - 2011 Los Angeles Unified School District Los Angeles, CA

• Receptionist for a Special Education Help Desk

• Kept records and processed entries on standardized forms

• Filed alphabetical and numerical on daily basis

• Made simple computations and compilations of data

• Searched for files and records to locate readily identified information

• Received incoming mail, time stamped, sorted and distributed mail

• Picked up and delivered materials and messages

• Operated calculator, copier, duplicating machines

• Assigned employees to fill vacancies on different school sites

• Back up for front desk and receptionists

• Data entry on Special Education Programs/Other Programs Assigned

• Translated both written and verbal

• Supervised substitutes and assisted with giving them their assigned

duties

• Printed end of the month reports to calculate number of vacancies and/or

Employees at each site

• Document Scanning

• Professional Communication Skills.

Administrative Assistant:

1993- 2004 El Sereno Middle School Los Angeles, CA

Assisted various offices from Main Office to Principals’ Office

Translated for teachers and staff

Worked with student information system program

Processed vital end of the day reports for teachers and staff

Worked with main switchboard on a daily basis

Handled phone calls to parents regarding information on students progress

Worked with Social Workers and Police Officers

Responsible for ordering office supplies

Assisted with Payroll processing

Handled UPS/Fed Ex and US Mail

Assisted in textbook room with daily tasks including scanning

Assisted in Library with daily tasks

Responsible for coordinating testing materials

Assisted teachers with translating on student academic progress to parents

Maintained reception area clean and well organized

Supervising Clerk:

1994 - 1995 Barrio Action Family & Youth Center Los Angeles, CA

(Special Youth Program with the Los Angeles Unified School District)

Supervised student-workers who cared for children under age

Planned field trips and coordinated a child care program

Attended and supervised important field trips

Worked with teachers and counselors on drop-out programs

Answered and directed vital phone calls from parents/students

Filing/other duties as assigned

Assisted with translating student academic reports

Responsible for Billing and Accounting

Maintained a daily log of funds donated to our non-profit organization

Maintained an attendance log

Ran end of day reports

Prepared and sent letters to parents of next day schedules

Scheduling bus pick up / drop off

Worked in copy room

Scanned and faxed confidential documents on a daily basis

Back up for personnel on vacation and or sick leave

Education: Woodrow Wilson High School, Los Angeles 1990

Training for Los Angeles Unified School District Division Of

Adult and Career Education

Completed Office Assistant/Clerical Program 1999-2000 (college course)

Workshop - Parent Literacy Conference - 1999

Customer Service and You Workshop - 2008

Academics and Perfect Attendance Workshop - 2007

Spanish Bilingual Certified

Volunteered for the Los Angeles Police Department

Los Angeles Mayor’s Office student worker - 1990-1991

East Los Angeles College- General Education 1994-1995

Skills: Bilingual – Fluent in English and Spanish Read and Write

10 key (by touch), knowledge of Word, Excel, and Outlook

Translate English to Spanish and Vice Versa

Switchboard (5-10 lines), Excellent Customer Service Skills

Can Multi-Task

Computerized Accounting - Certificate (February 2013)

Knowledge/Use of Credit Card Machines

Ticket Taker/ Sales Clerk, Wilson High School Football Games (2000-2011)

References: Available upon request

Salary: Negotiable

DEPENDABLE, PROFESSIONAL, RELIABLE AND PUNCTUAL

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