Customer Service Computer Science

ZEINA RAWASHDEH

**** ***** ***. **** *** Moines, Iowa 50265

515-***-**** *****.**********@*****.***

https://www.linkedin.com/in/zeina-muneib-07246ba5

SOFTWARE DEVELOPER (.NET)

Innovative software designer with background using leading-edge technologies to build web-based applications, databases, and networks. Demonstrated success writing, testing, troubleshooting, and debugging advanced code. Strong abilities maintaining cohesion, quality, and focus during high-pressure, deadline-driven environments. Well-versed in SQL, C# language, and object-oriented programming. Skilled team player adept at optimizing work flow and raising performance expectations to deliver projects on-time and at highest quality. CORE COMPETENCIES / TECHNICAL SKILLS

Web Application Development Advanced Coding Software Programming Teamwork Communication & Collaboration Problem Solving Adaptability Detail-Oriented Module Integration Architecture Creation Customer Service Proactive Professional Development System Administration Network Design Data Mining Simulation Building Help Desk Procedures Languages: C#, VB.Net, Java, C++, PHP

Web: Asp.Net, MVC, HTML, Ajax, JavaScript, HTML5/CSS3 Databases: Oracle, SQL Server, Microsoft Access, ADO.net Platforms: Linux

Networking: Cisco Packet Tracer

Data Mining: Weka Software, IBM SPSS Modeler

Simulation: Rockwell Arena Simulation

SDLC: Agile, Scrum

Framework: Entity Framework, .Net Framework, IBATES, Design Patterns PROFESSIONAL EXPERIENCE

CAREER NOTE: Completed on-campus studies and currently taking distance education courses to complete a Master's Degree in Computer Science (Available for full-time, W-2 employment). Advanced Technology Group (ATG), West Des Moines, IA December 2014-July 2015 Innovation solutions for progressive correction and rehabilitation agencies.

.Net Software Developer

Skillfully performed development for Banking Applications of Department Of Corrections (DOC) using the following technologies and tools, Visual studio 2013, SQL server 2014, IBATIS framework, ASP.Net, VB.Net, Dojo toolkit, Source Control SVN and Active Reports.

Key Project:

A conversion project from ASP.Net web forms to ASP MVC5, HTML5/CSS3 and Web API2 for banking system of Iowa Department Of Correction (DOC). Understanding the business rules for the old system and how each screen works, creating the controller and the view for each screen and using bundles for the view which contains the VbHTML, CSS, JavaScript files. And convert Reports using Active Reports. ZEINA RAWASHDEH Page 2 *****.**********@*****.*** MUNEIB INVESTMENT FIRM, Aqaba, Jordan 2013-2014

An establishment specializing in retail and wholesale. Sales Executive

Developed exceptional customer service and organizational skills. Managed point of sale system. Delivered client solutions, including identifying issues and resolving concerns prior to escalation. Provided superior customer support, proactively researching optimal financial products best suited to individual client needs. Selected Achievements:

Created and maintained databases using advanced Microsoft Excel.

Ensured operational alignment by effectively communicating with senior leadership. ACADEMIC PROJECTS

Projects completed at Maharishi University of Management include:

Yoga Studio Management System (Role Bases): Yoga Management Studio System with many classes, faculty, customers, and yoga products. Created an on-line and unified management system that will allow customers to register for classes and purchase products, and administrators are able to create and manage the classes. In every phase customer and faculty receive updates by email notification from the system. Responsible for the Customer functionality

(Module). The project was implemented using .Net, C#, MVC 5, Entity Framework, UNITY, Agile-Scrum, SQL server 2012. Design Patterns used are MVC, State Pattern, Singleton, Façade, Repository, UOW, DI.

Online Shopping System: An online shopping system that allow companies (Vendors) to register and upload their products to sell and allow customers to register and buy products using credit cards and giving the administrator permission to manage the companies who have been registered and manage their products. Responsible for the Admin and Vendor Module by implementing them using ASP.Net MVC5 and Entity Framework and creating REST Client service to communicate with Java application that does the financial work for card verification and payment process.

Student Registration system: Implemented features such as administrator privileges, course listing and editing, scheduling, and review. Designed functionality for unique student IDs and role-based views, access, and capabilities. Developed features allowing administrators to add, delete, and edit students and courses. This project was implemented using Java programming language and Eclipse IDE.

Data Mining: A Business Intelligence & Data Mining research project. To find out the impact of online education against some other variables. IBM SPSS Modeler used to analyze and mine the data. EDUCATION

Master of Science in Computer Science, Maharishi University of Management, Fairfield, Iowa In progress via distance education courses, expected completion: 12/24/2016 Coursework:

Fundamental Programming Practices Modern Programming Practices Software Engineering Algorithm Data Management Data Mining Big Data Database Management System Bachelor’s Degree in Computer Information System

Jordan University of Science & Technology, Irbid, Jordan

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