Project Manager Information Technology

PROFESSIONAL EXPERIENCE

Roscoe Properties September 2015-Present

Information Technology Services Coordinator

SharePoint/Office365 Administrator

Project manager, migrated Roscoe into Office 365 tenant, migrating 400+ email accounts, 330 users including distribution groups, shared folders and contacts

Migrated 300GB of data from local data center into SharePoint portal

Support Manager for Roscoe Corporate offices in four cities

Vendor Relationship Manager, responsible for contract negotiation and referral for all Roscoe technology resources

Created Roscoe IT Policies and Procedures, IT Admin Manual and Office365 user guide

The Rockbridge Group February 2014-September 2015

Technology Services Manager

Responsible for all company technologies and support for offices in 4 states

SharePoint/Office365 Administrator

Primary Office365, SharePoint, VoIP, Network and Mobile administrator

Project Manager, Implemented Office365 migration from sister company’s hybrid exchange environment for 350+ mailboxes, 250+ users and over 150GBs of data

Engineered one corporate phone system from four different external networks, managed and implemented in 45 days

Yardi database administrator responsible for all custom menus/dashboards and reporting

Developed Security Awareness program

Q2ebanking July 2010-February 2014

Jan 2013 –February 2014

Technical Project Manager, Development

Scrum master role, project manager responsible for managing custom development projects

Led daily morning stand up for custom development team (10 developers, 2 business analysts and 2 QA resources)

Gathered specifications and criteria in scope from meticulous review of RFQ, SOW and use case

Worked with Business Analysts to document and guide customer requirements and project workflows

Working with our Product team to develop project and product documentation for internal and external use

Central point of contact between internal/external project teams during implementation and UAT

Provide ongoing project coordination and process development support to internal and external teams

Fostered relationships with all departments to clear dead wood items that impair cross department communication

Focus on quality deliverables and quick defect resolution

July 2010-Jan 2013

Application Support Team Lead

Technical leadership of the 20 member application support team

Primary Trainer for Level 1

Authored over 100 Support Knowledgebase/wiki articles

Salesforce dashboard and report creation supplying team and department metrics

Partnered with clients to understand business requirements and then configuring the applications to provide the desired UI, functionality and 3rd party interfaces

Troubleshoot/Resolve customer problems of various complexities such as code defects, product, networking, platform, third party communications, hardware configuration encountered in systems operation in a networked environment.

Complex set up and configuration of hardware involving multiple servers per project.

Analyzed FI datasets for mapping and database import.

Configuration of real time data transfer and mapping of batched data.

Install and configure core and peripheral software and real time adapters.

Performed daily support maintenance in extremely sensitive production environments without error

Assessor of Public Works Palermo, Italy March 2004-Jan 2010

System Manager/Project Lead

Project lead, responsible for transferring ten years of public works documents into a publicly accessible website

Created/Administered active server pages to allow for the creation/editing and viewing of all records

Performed all work on OS’s in Italian while learning the language

Administration of Windows 2000/2003, MS SQL 2000/2005 servers

Configured and provided terminal services to remote authorized officials needing access to the network

Primary Network administration, 300 government employees, workstations, printers and 12 remote offices

Giga Information Group August 2000-January 2004

Configuration/Assets Manager Help Desk Technical Lead

Windows XP/NT/2000/2003 Image configuration and distribution manager

Windows NT/2000/2003 Administration, Move, add, change coordinator, network printer administration

Coordinated all changes to employee uses of the network, logons, assets, new hire, email account setup

Responsible for purchase of all hardware, software, licensing and management of those assets

Organized Giga World Events in Rome, Las Vegas, Orlando and Boston. Coordinated all resources for network access for all customers and employees.

SUMMARY OF QUALIFICATIONS

Services/scripting Experience: ADFS, DirSync,, DHCP, HTTP/s, Active Directory Administration, Terminal Services, IIS, DNS, ODBC, TCP/IP, FTP, SMTP, RDP,XML,VOIP,TFTP, PowerShell, Task Scheduling. Troubleshooting and complex log analysis of backend processes.

Relevant Software: SQL, Salesforce, Jira, SVN, SharePoint, wiki,Office365, Migration Wiz, Files2Go, ShareGate,

Personal: Excellent work ethic highly motivated, effective within a team or working independently, and personable communication skills. Happily well organized, in work and life.

Bilingual – Italian

EDUCATION/CERTIFICATIONS

70-346: Part 1 Managing Office 365 Identities and Requirements

70-347: Part 2 Enabling Office 365 Services

MCP Microsoft Certified Professional

MCDST Microsoft Certified Desktop Technician

DCSE Dell Certified Systems Expert

ASSOCIATE OF SCIENCE, Information Technology

New England Institute of Technology, Warwick, RI

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