Customer Service Manager

Hong Tran

**** *** **** *****, ******* Island, FL. 912-***-**** ***********@*****.***

Professional Profile

Knowledgeable Human Resources graduate who demonstrates expertise in a fast paced HR department. A dedicated and enthusiastic employee who will go above and beyond to see any task or project is effectively completed in a timely manner.

Human Resources Skills

HIPPA Certified Effective Communication Skills

HR Policies and Procedures Unemployment Defense

HRIS Technologies Recruitment and Retention Strategies

MS Office Suite Benefits Administration

Education

Webster University – Jacksonville, FL

Masters of Arts in Human Resource Management (MHRMG) Graduated July 2012

University of Phoenix –Savannah, GA

Bachelors of Science in Business Management – Graduated May 2009

Experience

Resource Solutions

Recruiting Coordinator January 2016-February 2016

3-4 Interview scheduling (phone, onsite, video conference interviews) and room bookings for AVP / VP hires within SLA (24-48 hour) timeframes.

Assist 2 Resourcing Partners to ensure the resumes, feedback forms, necessary paperwork) in the client’s system are accurate, updated and completed. Obtaining all the necessary approvals for the roles have been assigned.

Managing between 10-15 candidate’s status, dispositions, and advancement in the Client’s recruitment system.

Ensuring all interview notes, resumes, competencies, calendar invites, offer details, room bookings are stored appropriately and all actions are recorded in the Client’s recruitment system (Taleo).

Ad hoc projects

Understanding of and working to all SLAs pertaining to the role.

Acting as a key point of contact to liaise with the key delivery teams and the client’s onboarding team, to ensure seamless hand-offs and a focus on candidate experience.

Assist with the representation of the company to obtain more accounts through PowerPoint presentations, research and assignments.

AppleOne staffing Inc. May 2015-December 2015

Tulsa Welding School Career Resource Advisor

Help the Career Resource department achieve graduation employment goals by sending job leads and entering placements into the Career Service database

Builds strong relationships with local and regional corporations to identify employment opportunities

Promotes the school’s placement statistics, graduates, and alumni

Assists current students and graduates in securing employment in their field of training

Cold calls hiring managers and recruiters to generate interviews and weld tests

Provides career coaching including referring them to job search engines, job boards,

Ensures up-to-date maintenance of the database, documentation paperwork, reports and students’ records

Meets personal goals that contribute to department metrics and quotas including the number of dials, talk time, interviews hires, and month quota of placed graduates

Conduct exit interviews for graduates to prep for placement of jobs and needs assessment meetings

Create reports from Campus Vue Software program and utilizing data to place graduates

Creating job orders and business relationships with potential employers hiring welders

Teaching graduation preparation class of final phase of the welding program

Conducting research and gaining information vital to graduate placements

Assist, coordinate and facilitates school events such as graduation, and orientation

Adhere to rules and regulations of the accrediting body of Tulsa Welding School

Peoplr LLC January 2015-March 27, 2015

Contract Acosta Corporate recruiter

Interview and screen applicants about their experience, education, and skills

Consult with 25 hiring managers to identify employment needs for each position

Hire or terminate candidates

Source candidates from external websites

Used Icims applicant tracking system software to staff positions in 50 states

Maintain employment records and process paperwork

Inform candidates about job details, such as responsibilities, start times, scheduled days and working conditions

Coordinate drug screenings and ordered background checks, and send to ADP for qualified candidates

Send forms and emails to communicate and gather information needed to process application

Florida Rock and Tank Lines, Inc. – Jacksonville, FL July 2012 – November 2012

Patriot Transportation Holding, Inc. (Parent Company)

HR Coordinator (Intern)

Contributed to management meetings with data, research and conversations with internal customers & employees in an effort to improve company operations and employee retention

Surveyed and documented information gathered from all employees hired in the past year. Converted information to PowerPoint for presentation at the annual company-wide management meeting

Gathered feedback from the most senior employees to get their input on how to improve as a company. Created and formatted results in PowerPoint for the management meeting

Assisted in determining new and innovative ways to increase retention and decrease turnover of our 850 employee population

Efficiently used the personnel database system, Exponent HR, to create ad-hoc reports, edit employees’ personnel records and monitor their online benefits enrollment

Responded to unemployment claims by requesting information from managers at 20 locations throughout the Southeast

Contacted new employees to promote enrollment in benefits and to ensure employees’ compliance with the company Wellness Program

Worked closely with the Director of Human Resources to ensure all projects were completed within the deadline given

Generated COBRA letters and certificates of Creditable Coverage for all terminated employees

Drafted and distributed correspondence to employees regarding: FMLA, Workers Compensation, and Personal Leave electronically and through paper

Conduct exit interviews with employee who voluntarily left the organization

Nordstrom Sep 2014- Dec 2014 Dillard’s Nov 2012-Aug 2014 Kohl’s Aug 2011-Sep 2012

Macy’s Nov 2010- Jul 2011

Sales Associate

Advised and educated customers about skincare regimen

Booked appointments, made calls to book sales, maintain customer records

Opened and closed registers, took out the trash, cleaned areas of responsibility

Processed payments, coupon refunds, looked up accounts, reprinted receipts, activated coupons, print re-ticketed merchandise and damage tickets, and entered email alerts

Provided exceptional customer service to the patrons visiting the store

Processed purchases perform exchanges and/or returns

Healthcare Service Group Inc. – Greenville, SC May 2010 –Oct 2010

Account Manager

Supervising: monitored employee performance, productivity and attendance

Bookkeeping: Kept track of company budget for supplies and recorded and managed payroll expenses

Filed papers such as employee files, performance evaluations, monthly calendar of activities, signs and postings; compare sales from last year to this years’ added goal

Performed special projects such as stripping and waxing floors, participate in a luncheon to represent the company as a sponsor by setting up a booth

Planning/Scheduling: created monthly and weekly activities for the coming months; created a strategy for the coming event to achieve sales goals for the week

Calculated payroll: compiled hours worked, faxed to district manager, maintained budgeted hours

Strategic planning: created a plan to correct possible tagged items in a DHEC survey;

Communicating: Communicated orally and written with employees and other managers and upper management of the facility. Passing on information others need to work in alignment between departments. Speak assertively, but with the right tone. Light email etiquette knowledge

Group effectiveness: delegated assignments to employees or team members to achieve a common goal; practiced camaraderie with competing coworkers. Help a coworker or subordinate when needed without request. Offer help in another department or area other than your own

Leadership: displayed authority, made discretionary decisions, created a plan of improvement, displayed respect and dedication to the company, met the expectations of the company, hired and fired when necessary, showed compassion for the subordinates

Order inventory and supplies: submitted orders for supplies monthly and keep inventory levels in check (loss prevention). Tracked lost sales at the counter and recorded necessary inventory orders to make up lost business. Submit orders of paper products, plastic products, and chemicals for cleaning nursing home.

Quality inspections: evaluated subordinates’ performance, differentiate between qualitative and quantitative performance and production

Manager-On-Duty: Acquired responsibilities when leading manager was out, and provide support as head manager. Worked on call

Back up employee: worked when no show employees called in sick, injured, or on vacation

Exercised a neat and organized work area. Cleanliness displays professionalism and maturity and acts as a role model to others.

Displayed attention to detail as it is important when showing pride in performance and expertise in work

Webster University-Greenville, SC & Jacksonville, FL Jan 2010 - August 2012

Full time student

Nails By Hong - Pooler, GA June 2004-Dec 2009

Business Owner

Managed staff: recruiting, screening, hiring, performance appraisals, promotions, and terminations

Marketed to local community and diverse populations

Maintained supplies inventory for business products and office supplies

Complied with regulations for continuing education of employees

Provided outstanding customer service

Created a business plan to promote the company

Performed client and business services as needed

Served as financial officer including payroll, budget and bookkeeping responsibilities

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