Customer Service Sales

Theresa Wynn Phone: 773-***-****

Email:*******@*****.***

*** *. ********* **

Unit 1

Chicago, Il 60637

Career Objective:

To obtain a position in the hospitality field with opportunity for advancement

Qualifications:

Supervising, Managing, Hosting, and Coordinating Special Events

Experience:

8/08 to Current

Trump Towers International Hotel (Spa Host)

Booking Parties of 13 more/ spa tours

Check out spa guest and hotel guest services

Inventory/ responsible for opening 5:00 am shift

Basic customer service /Set up paper work for therapist

Set up paper work for guest / responsible for email confirmation

Assist with spa reports.

1/07 to 8/08

Kiva Day Spa and Hair Salon (Front desk Coordinator)

Trainer for front desk new hires

Responsible for $400 cash drawer

Booking spa services for individuals and groups

Handled open and closing procedures

Responsible for all standing appointments

Guest recognition

Spa tours

Responsible for new display set-up

Responsible for ordering boutique items

7/01 to 6/01/06

Mario Tricoci Day Spa and Hair Salon Spa Director (Coordinator)

Spa tours

Booking bridal parties of ten or more

Booking corporate events of twenty-five or more

Responsible for $400.00 cash drawer

Scheduling the duties to be done by staff and managing

Answering a high magnitude of phone calls

Dialing business calls

8/00 to 10/00

Chevy's Fuzio location (GM of Special Events)

Booking all parties of fifteen or more

Responsible for three banks and deposits to the bank

Maintained servers check averages and daily sales reports

Faxing, Xeroxing, answering phones

Handling all banquet set ups

Prepared for interviews

Responsible for ordering store and office supplies

11/99 to 3/00

Neiman Marcus Zodiac Room (Asst. Manager)

Open and close restaurant

Process all departments’ invoices/ billing/ mailing

Conduct staff meetings and delegated to all

Handled all costumer complaints

Checking in all deliveries to restaurant and inventory of store

Set up interviews

Handled all computer functions

3/94 to 11/99

Ace Ala Carte Entertainment Magnums Location (Supervisor)

Responsible for floor plans and all arrangements

Handled cigar sales and inventory

Set up interviews for hostess as needed

Created a work relationship program with concierge of all hotels in Chicago

Acknowledgment of guest recognition

Trained all new employees

Answered phones, accepted reservations, and other info

2/92 to 2/94

Fairmont Hotel of Chicago Entrée’ Nous (Hostess)

Greeted and seated guest

Accepted all reservations

Maintained cover count

Answered Phones

Education:

7/90

Barbizon School of Modeling (Chicago, Il)

(Certified Model)

5/88

American Business Institute (Chicago, Il)

Subject: Computer Terminal Operator (Certified)

6/86 to1/87

John Omeco of Hair Design (Chicago, Il)

(Licensed)

9/82 to 6/85

Lew Wallace High School (Gary Indiana)

(Diploma: English)

Personal Attributes:

I'm an extremely hard worker, and I display a high degree of intelligence, capability and professionalism on the job. Very Reliable, function well under pressure, and provide assistance.

References

Available upon request

Contact this candidate