Edward Rossi

**** ***** ***** *** **-***

New Port Richey, FL. 34655

727-***-****

acv4nj@r.postjobfree.com

EDUCATION

Associates Degree in Science for Computer Programming and Analysis

Pasco Hernando Community College, New Port Richey, FL

A+ Certification

Networking+ Certification

Linux Administration 1

TECHNICAL SKILLS AND SPECIAL ABILITIES

PC/Laptop Support and Troubleshooting,Windows 95-Win7,

VMware/ESXi, Vsphere, Active Directory, Exchange 2003/2007,

Windows Server 2003/2008/2012, Blackberry/BES, VPN, VNC, AutoMate,

Office 98-2010, BackupExec 2010, vRanger

•Excellent customer service skills including telephone techniques, listening

•skills, sense of urgency and enthusiasm

•Exemplary verbal and written and communication skills; ability to communicate

•effectively with end-users and management

•Problem-solving and work prioritization skills, team oriented, and self-motivated

•Comprehension of the operations, inter-working, and repair of computer hardware.

•Knowledge of windows networking concepts

•Proficient with personal computers and Microsoft Office applications

•Strong systems administration background working with Active Directory, MS Exchange 2003/2007 and Windows Server

•Set up a VM host with ESXi 5.5 with 7 VM’s running Windows 2012 and 2008. Set up backup jobs via BackupExec and vRanger.

PROFESSIONAL EXPERIENCE

VLOC - New Port Richey, FL

March 2005 - Present Day

Network Specialist/Coordinator

Responsible for the planning, implementation, configuration and support of

desktop hardware and software. Administer and operate the local network

infrastructure and associated servers. Provides support to end user on computing

and communications issues

• Administor Microsoft Windows Servers, Active Directory, Microsoft Exchange

Server including deploying Windows updates and network data backup/restore

using Veritas Backup Exec. 10.0

• Proactively manage the desktop environment: provide recommendations and

coordinate installations, upgrades and maintain inventory and license

compliance

• Research and recommend hardware and software which

adhere to standards and user requirements

• Ensure the integrity of the environment by: executing backups

and validating recovery of the environment, granting only approved

security to network resources

• Troubleshoot problems and perform preventive maintenance.

diagnose and repair operational hardware breakdowns, coordinate

vendor support as needed

PLAN VISTA SOLUTIONS - Middletown, NY

February 2003-February 2004

JR Programmer/Analyst

Responsible for development/testing and implementation of relational

databases in the EDI department for off-site clients, providing timely break-fix support and solution

of immediate trouble calls

• Set up database procedures and mapping using Visual FoxPro and

WinMap Paper free to manipulate client data for EDI claims

• Followed latest HIPAA guidelines for insurance claim privacy

and standards

• Reviewed incoming and outgoing data to insure proper claim and

re-pricing information

• Ran daily software applications and fixed daily errors for

current clients

FLORIDA SPINE INSTITUTE - Clearwater, FL

March 1999- July 2002

IT Helpdesk (June 2000-July 2002)

• Receiving and logging of all in-bound helpdesk calls

• Providing end user support and troubleshot a variety of

hardware and software issues

• Proposed implementations for better networking environments

• Responsible for the daily maintenance, back-up and download of

daily institutional reports

• Trained new users with various software applications

Database operator (March 1999-July 2002)

• Performed data entry and SQL coding for Access 97 to produce

different reports for upper management

• Organized and mailed patient claim information and Doctors

dictation for these claims to insurance companies to insure payment of

fees owed

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