Customer Service Active Directory
Resume:
Edward Rossi
New Port Richey, FL. 34655
******.*****@*******.***
EDUCATION
Associates Degree in Science for Computer Programming and Analysis
Pasco Hernando Community College, New Port Richey, FL
A+ Certification
Networking+ Certification
Linux Administration 1
TECHNICAL SKILLS AND SPECIAL ABILITIES
PC/Laptop Support and Troubleshooting,Windows 95-Win7,
VMware/ESXi, Vsphere, Active Directory, Exchange 2003/2007,
Windows Server 2003/2008/2012, Blackberry/BES, VPN, VNC, AutoMate,
Office 98-2010, BackupExec 2010, vRanger
•Excellent customer service skills including telephone techniques, listening
•skills, sense of urgency and enthusiasm
•Exemplary verbal and written and communication skills; ability to communicate
•effectively with end-users and management
•Problem-solving and work prioritization skills, team oriented, and self-motivated
•Comprehension of the operations, inter-working, and repair of computer hardware.
•Knowledge of windows networking concepts
•Proficient with personal computers and Microsoft Office applications
•Strong systems administration background working with Active Directory, MS Exchange 2003/2007 and Windows Server
•Set up a VM host with ESXi 5.5 with 7 VM’s running Windows 2012 and 2008. Set up backup jobs via BackupExec and vRanger.
PROFESSIONAL EXPERIENCE
VLOC - New Port Richey, FL
March 2005 - Present Day
Network Specialist/Coordinator
Responsible for the planning, implementation, configuration and support of
desktop hardware and software. Administer and operate the local network
infrastructure and associated servers. Provides support to end user on computing
and communications issues
• Administor Microsoft Windows Servers, Active Directory, Microsoft Exchange
Server including deploying Windows updates and network data backup/restore
using Veritas Backup Exec. 10.0
• Proactively manage the desktop environment: provide recommendations and
coordinate installations, upgrades and maintain inventory and license
compliance
• Research and recommend hardware and software which
adhere to standards and user requirements
• Ensure the integrity of the environment by: executing backups
and validating recovery of the environment, granting only approved
security to network resources
• Troubleshoot problems and perform preventive maintenance.
diagnose and repair operational hardware breakdowns, coordinate
vendor support as needed
PLAN VISTA SOLUTIONS - Middletown, NY
February 2003-February 2004
JR Programmer/Analyst
Responsible for development/testing and implementation of relational
databases in the EDI department for off-site clients, providing timely break-fix support and solution
of immediate trouble calls
• Set up database procedures and mapping using Visual FoxPro and
WinMap Paper free to manipulate client data for EDI claims
• Followed latest HIPAA guidelines for insurance claim privacy
and standards
• Reviewed incoming and outgoing data to insure proper claim and
re-pricing information
• Ran daily software applications and fixed daily errors for
current clients
FLORIDA SPINE INSTITUTE - Clearwater, FL
March 1999- July 2002
IT Helpdesk (June 2000-July 2002)
• Receiving and logging of all in-bound helpdesk calls
• Providing end user support and troubleshot a variety of
hardware and software issues
• Proposed implementations for better networking environments
• Responsible for the daily maintenance, back-up and download of
daily institutional reports
• Trained new users with various software applications
Database operator (March 1999-July 2002)
• Performed data entry and SQL coding for Access 97 to produce
different reports for upper management
• Organized and mailed patient claim information and Doctors
dictation for these claims to insurance companies to insure payment of
fees owed
Contact this candidate