Customer Service Medical

Leslie Waldburg PH: 904-***-**** *********@*****.***

Professional Experience:

Mobile Signing Agent-Notary 5/2015-present

Represent multiple title agencies for mortgage closings. Receive and review loan documents for refinance and purchasing properties. Travel to designated location to close loans and notarize documents as necessary.

Citibank Mortgage Operations Representative 2012 – 4/2015

Review loans for compliance with Fair Lending, State and Federal Regulations like TILA, RESPA, ECOA, FCRA, and HMDA.

Maintain $10+ Million monthly Pipeline.

Maintain billing and collections compliance while providing optimum customer service. Support team goals and ensuring compliance with bank policies.

Audit loans documents post close for accuracy and confirm loans closed and funded.

Formulate and communicate required conditions to account executives the necessary conditions in order to obtain necessary documents to facilitate timely file closing.

Answer phone calls received within the department queue.

Work in a team environment to close guarantee loan closes, support the team functions

Ensure organizational compliance with all federal, state and local legislation.

Guarantee on time closing by completing all required pre-closing steps; making cash to close call, and forwarding file for funding with required performance standards.

Complete specialty loans and assist other departments as needed to demonstrate streamline operation.

Ensure timely delivery and communication between vendor and client to avoid delays in closing.

Early Start Development Inc. Director 2005-2011

Complete all Auditing, Billing, Collections, and financial functions.

Communicate with parents to ensure customer satisfaction, explain policies, fees, regulations and curriculum.

Address parental concerns, questions and convey policy changes.

Ensure organizational compliance with all federal, state, and local legislation. Process enrollment, maintain attendance of health, safety and fire drill records.

Orders supplies, conduct accounting and inventory records,

Guarantee medical and emergency records up to date and in compliance with regulations.

Make certain menu served in accordance with federal school lunch program guidelines.

Hire, train, supervise staff, compete evaluations and observations on staff and student.

BellSouth Call Center Customer Service/Collections/ 2000- 2005

Audit customer account records to ensure accuracy and quality standards met.

Resolving customer concerns and customer retention

Responsible for correcting customer billing and resolving inquiries regarding accounts

Responsible for providing customer technical support on multiple product lines

Offered customer products focusing on their individual needs while effectively and efficiently resolving initial contact concerns.

Leslie Waldburg PH: 904-***-**** *********@*****.*** Page 2

State of Florida Operations Manager 1986- 2000

Responsible for activities of fiscal unit and maintaining the financial records of an area office, including compiling and analyzing budget data $20+million monthly.

Responsible for monitoring payment for medical evidence of record and consultative examination invoices.

Responsible for Quality Control Sample Process for internal and federal quality review.

Responsible for directing activities of an automated case control unit and management reporting system.

Responsible for directing the office operations activities of an area office

Responsible for maintaining automated office systems to ensure functional operation.

Plan, organize and manage the activities mail room staff including directing the receipt, sorting, date stamping and distribution of all incoming mail and Social Security Claims.

Responsible for directing activities of a correspondence center and support center include manual and automated processes.

Responsible for monitoring the receipt, update and closure on all disability claims processed by the area office.

Directed activities of administrative support staff, including the entire rate of personnel actions, i.e., appointments, terminations, disciplinary actions, grievances, and performance standards etc.

Responsible for interviewing, evaluating and selecting personnel for employment or promotion.

Responsible for supplies, purchasing, space needs and equipment maintenance.

Skills: Notary Public, Microsoft Word, Power Point, Access, and Excel, Dictaphone, Public Relations, Billing and Collections, Fundraising, Marketing, Team Building, Leadership, Switchboard, Communications both oral and written, Life Counseling skills, Electronic Medical Records, E-Clinical Works, Licensed Clergy.

Education:

03/2013 – present Penn Foster College Medical Billing and Coding

01/10/2012 – present University of Phoenix, Doctorate (Health Administration)

08/12/2008 – 12/19/2011 University of Phoenix, MBA (Health Administration)

07/20/2005 – 07/31/2005 Watson Realty Certificate (Realtor)

08/24/1988 – 04/19/1993 Jones College BS (Management/Marketing)

10/15/1978 – 10/31/1979 Concord institute Diploma, Medical Assisting

Volunteer Organizations Volunteers in Medicine (VIM) 2013 – Present

Foster Home Operator Florida of Children and Families 1995-2005

REFERENCES PROVIDED UPON REQUEST

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